Office Administrator in Indianapolis, Indiana at Best Choice Roofing

Office Administrator

We are seeking an Office Administrator who will be a key member of the branch team, responsible for providing excellent customer service to homeowners and ensuring accurate, timely processing of contract packets and project documentation. The OA also plays a critical role in supporting the employee lifecycle at the branch level and coordinating administrative functions that keep the office running smoothly.

About Us

Best Choice Roofing was founded in 2009 and has rapidly grown to become one of the largest residential roofing companies in the US.Our balance of expertise, winning sales system, top of the line materials partnerships, and consistent customer satisfaction have helped Best Choice Roofing to become the fastest growing roofing company in the country. Our team is dedicated to achieving goals and building strong relationships with clients and each other. We believe in teamwork, continuous improvement, and celebrating success

Key Responsibilities

Manage incoming phone calls and email correspondence from homeowners and team members

Serve one of the point of contacts for homeowners from contract signing through project start

Maintain accurate and up-to-date customer records

Support the Project Manager and General Manager with scheduling installations

Contact homeowners to facilitate timely payments and follow up on outstanding balances

Enter payments into the production system and ensure synchronization with financial platforms

Assist with collections by coordinating with homeowners and the production team

Process check payments and complete weekly bank deposits

Monitor the status of jobs in the CRM and update Sales Managers accordingly

Upload completed contract packets to the CRM system

Perform day-to-day administrative duties to support branch operations

Qualifications

Prior office administration experience preferred

Excellent customer service and communication skills

Experience in roofing or construction is a plus but not required

Ability to work independently and as part of a team in a fast-paced environment

Strong proficiency in Microsoft Office and familiarity with CRM systems

Comfortable communicating by phone and email

Ability to travel locally as needed

Detail-oriented with strong organizational and time-management skills

What Makes us the Best Choice

Attractive Compensation: $16 hourly pay

Career Growth: Over 90% of leadership roles are filled with internal talent, illustrating our commitment to helping our team to grow their skills and careers.

Flexible Schedule and a supportive team environment.

Company-enhanced benefits, including access to Medical, Life, Dental, and Vision insurance coverage as well as 401k for retirement.

We are an Equal Opportunity Employer, a drug-free workplace, and comply with all applicable federal and state regulations.