Network Engineer in Fort Wayne, Indiana at INDIGITAL

Role Overview

We are seeking a skilled and motivated Network Engineer to support and maintain enterprise network infrastructure across multiple environments. This role is responsible for configuring, troubleshooting, securing, and supporting routers, switches, firewalls, and related network systems while working closely with cross-functional teams. The ideal candidate will possess strong troubleshooting abilities, solid networking fundamentals, and the ability to collaborate effectively in a fast paced enterprise environment.

When someone calls 9-1-1, the technology has to work. We make sure it does.

At INDIGITAL, public safety isn't a product line — it's a mission. We are a purpose-built Next Generation 9-1-1 software and services company, and every single person on our team, from engineers to support specialists to market managers, is focused on one thing: keeping North America’s emergency communications infrastructure reliable, modern, and ready when lives are on the line.

That mission shows up in how we build, how we support, and how we show up for our customers every day. We own our technology platform — we control our own quality, drive our own innovation, and stay ahead of evolving NG911 standards. Our deployments span 25 states at every scale, from individual PSAPs to full statewide ESInet and NGCS solutions serving millions of residents — and we put in-state, experienced resources on the ground for every single one.

When you join INDIGITAL, you join a driven and accountable team where your contributions are visible, your growth is real, and your work has a direct impact on the infrastructure behind every emergency call made.

9-1-1 is not what we do. It's our Calling. Come build it with us.

Core Responsibilities

• Troubleshoot and resolve complex network connectivity and performance issues across enterprise environments.
• Respond to and manage work requests through ticketing and communication platforms.
• Configure and deploy routers, switches, and firewalls according to approved network designs and IP addressing schemes.
• Coordinate with Field Service teams during installation, deployment, and turn-up of network infrastructure.
• Work with telecommunications vendors to establish and support SIP trunk connectivity and related network services.
• Validate IP addressing, network documentation, and diagrams to ensure project accuracy and compliance.
• Ensure network devices are properly integrated into authentication, backup, monitoring, and automation platforms.
• Participate in scheduled maintenance windows, including after hours and weekend support as required.
• Participate in an on-call rotation to support and resolve critical network incidents outside normal business hours.

Required Knowledge, Skills & Abilities

Technical

• Strong troubleshooting and analytical skills in enterprise networking environments.
• Strong working knowledge of Cisco IOS command-line configuration and troubleshooting.
• Experience with firewall technologies.
• Strong understanding of enterprise routing and switching concepts, including:
  • EIGRP
  • BGP
  • VLANs
  • ACLs
  • HSRP / VRRP
  • IPsec VPNs
• Familiarity with network automation and scripting concepts is preferred.

Professional

• Strong teamwork and collaboration abilities.
• Excellent verbal and written communication skills.
• Effective interpersonal and customer service skills.
• Self-motivated with the ability to work independently and manage multiple priorities.

Education, Experience & Certifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3+ years’ experience supporting enterprise-scale IP networks. .
• Industry certification such as CCNP, or equivalent is a plus.

Additional Requirements

• Willingness to work a flexible schedule as needed to meet departmental objectives; must remain accessible via communication device and coordinate coverage when unavailable
• Be prepared to complete any assigned task as required by your supervisor and in accordance with the satisfactory completion of all job duties and responsibilities
• Occasional meetings or planning discussions may be scheduled outside of regular business hours
• Valid driver's license required
• Must maintain a professional appearance and clean workspace, including appropriate attire and safety equipment when required
• Must demonstrate the ability to work with people at all levels of the organization
• Present a clean, neat, businesslike workspace and appearance, wear appropriate attire and safety equipment (as needed)
• INDIGITAL is a 100% certified drug and substance free workplace, participation and compliance with the Company’s Drug Testing policy is mandatory

To successfully perform the functions of this role, the selected candidate must demonstrate the willingness and ability to carry out each essential responsibility with a satisfactory level of proficiency. The details above are representative and do not constitute an exhaustive list of all required knowledge, skills, and abilities.

Benefits & Compensation Highlights

• We offer competitive compensation commensurate with experience.
• Unlimited PTO — flexible time off for vacation, personal, and sick needs, effective after 30 days of employment
• Comprehensive Health Benefits — medical (HDHP), dental, vision, and HSA, effective the first of the month following 30 days of employment
• Life & Disability Insurance — group life, voluntary supplemental life, and company paid short-term disability and voluntary long-term disability coverage
• 401(k) with Strong Company Match — 100% match up to 5% of salary, plus a 3% Safe Harbor contribution and 2% discretionary profit share, after one year of service
• Technology Allowance — monthly stipend for internet and phone

Equal Employment Opportunity

INDIGITAL and its affiliate companies consider applicants solely on the basis of qualifications, without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Employment is contingent on eligibility to legally work in the United States.