Assistant Director, Graduate Admission Systems in Boston, Massachusetts at Suffolk University

Location: Boston, MA
Position Type: Full time

Suffolk University's Office of Graduate Admission relies on two enterprise systems - Slate CRM and Workday Student - to manage the full prospect-to-enrollment lifecycle for the College of Arts & Sciences (CAS) and the Sawyer Business School (SBS). The Assistant Director, Graduate Admission Systems is the office's dedicated technical owner of these platforms: the primary Slate administrator and the office's point person for Workday Student configuration, data integrity, and integrations.
The Assistant Director, Graduate Admission Systems owns the technical infrastructure staff work within - rules, workflows, forms, imports, integrations, document management, and reporting - and partners closely with University IT, Office of Institutional Research, the Registrar, Financial Aid, International Student Services, INTO Suffolk, and Slate/Workday vendor resources to keep both systems accurate, current, and aligned to the office's recruitment and enrollment strategy.
This role is well suited to a systems-minded admission or enrollment professional who wants to specialize technically and who can operate independently as the subject-matter expert on both platforms.

Responsibilities

Slate CRM Administration & Configuration

• Serve as primary Slate administrator for the Office of Graduate Admission: owns rules and updates them as programs, terms, and policies change.
• Build and maintain portals, forms (RFI, application, application-review), and event templates.
• Manage the annual cycle refresh (rounds, retention policy maintenance, Grad Source Format checks).
• Own configuration for workflows, including source origins that fall out of the typical graduate degree admission review.) Manage application-change workflows (and troubleshoot day-to-day Slate issues escalated by the admission and operations teams.
• Manage source formats for the graduate programs, including vendor imports and operational types.
• Provide Financial Aid Office support for decision validation and reporting needs drawn from Slate.
• Reconcile data between Slate and the INTO Suffolk application system (Salesforce) and manage the flow of applications between the two systems; serve as the technical point of contact for changes to programs or admission requirements communicated to INTO.
• Develop and implement a data-integrity testing strategy for Slate, distinct from routine QA reporting, to catch configuration and data errors before they reach production.
• Maintain internal Slate documentation so configuration decisions and standard operating procedures are preserved beyond any one person's institutional knowledge.
• Integrate CRM document management with Perceptive ImageNow, ensuring application documents and records are captured, indexed, and accessible in accordance with University document-management standards.

Workday Student Administration & Data Integrity

• Serve as the office's primary point of contact for Workday Student functions relevant to graduate admission: application groupings, user provisioning, workflow and business-process updates, and end-of-cycle wrap-up.
• Manage Workday import processes, including ISSO/SEVIS data loads, ensuring accurate data handling during peak import periods.
• Resolve duplicate records and other data-integrity issues in partnership with Admissions Operations, University IT and the Registrar's Office; run and review QA reports on a recurring basis.
• Maintain awareness of Workday integration schedules and escalate service needs (e.g., integration updates) to University IT as required.
• Identify and document a backup/succession plan for Workday permissions specific to this role, so graduate admission is never a single point of failure on Workday access.

Reporting, Documentation & Process Improvement

• Build and maintain ad hoc and recurring Slate and Workday reports for the Senior VP of Enrollment Management, Director, Associate Director, and operations team, including pre-building standard reports ahead of each admission cycle.
• Partner with the Director to develop a core library of queries/reports that reduces day-to-day dependence on this role for routine data requests.
• Document Slate and Workday procedures and keep documentation current as configuration changes.
• Recommend and implement process improvements that reduce manual work for the admission and operations teams, replacing manual steps with system-driven solutions where feasible.

Training & Office Contributions

• Train Graduate Admission staff on Slate and Workday functionality relevant to their roles; serve as a resource for system questions.
• Participate in office-wide systems initiatives and cross-departmental projects (e.g., Financial Aid, International Student Services, Registrar) as assigned by the Director.
• Support and staff marquis admission events as needed.
• Other duties as assigned.

Qualifications

Required

• Bachelor's degree from an accredited institution, or equivalent combination of education and experience.
• 5–7 years of experience administering a CRM (Slate strongly preferred) and/or a student information system in a higher education setting.
• Direct, hands-on experience configuring Slate: rules, workflows, forms, portals, and communication/event modules.
• Working technical proficiency to troubleshoot and resolve complex data and configuration issues.
• Experience with Workday Student or a comparable SIS (e.g., Banner, PeopleSoft), including data imports, integrations, and reporting.
• Demonstrated ability to translate operational needs from non-technical staff into system configuration and solutions.
• Strong data-integrity discipline: experience with duplicate resolution, QA reporting, and audit processes.
• Excellent written communication skills, including the ability to produce clear documentation and training materials for non-technical users.
• Ability to work independently as a subject-matter expert while collaborating across admission, IT, financial aid, and registrar functions.
• This position may require travel as well as evening and weekend work.

Preferred

• Experience specific to graduate admission cycles, merit/financial aid workflows, or international student processes (SEVIS/ISSO).
• Slate certification(s) or Workday Student certification/Pro credential.
• Experience serving as a functional liaison between an admission office and University IT or a vendor support team.
• Familiarity with SEVIS/ISSO reporting requirements and international partnership integrations (e.g., INTO).
• Experience with a document management system (e.g., Perceptive ImageNow) integrated with a CRM or SIS.

The salary range for this role is $69,000 - $83,000.Salary Transparency

Suffolk University provides salary ranges as a good faith estimate of what it reasonably expects to pay for a role at the time the position is posted. The actual salary offered to the selected candidate will depend on various factors, including, but not limited to, the position’s scope and responsibilities, the candidate’s experience, education, training, and applicable legal requirements. The listed pay range reflects base salary only and does not include additional benefits or compensation.

Equal Opportunity Statement

Suffolk University does not discriminate on the basis of race, color, ethnicity, religion, national origin, sex, gender, gender identity or expression, sexual orientation, age, disability, military status, or any other characteristic protected by applicable law. We welcome applications from qualified candidates of all backgrounds, perspectives, and experiences. The University strives to recruit, develop and retain faculty and staff committed to educational excellence, the robust exchange of ideas, and engage in membership in a diverse and inclusive community.