Account Manager in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager based in Canada.

This role offers the opportunity to manage and grow a strategic portfolio of B2B SaaS customers in a fast-paced technology environment.
You will take ownership of account growth, identifying opportunities to expand relationships through upselling, cross-selling, and broader solution adoption.
Working closely with customer decision-makers, you will build trusted partnerships and develop account strategies aligned with evolving business needs.
You will combine commercial acumen with a customer-focused approach to increase product adoption, retention, and long-term account value.
The role requires close collaboration with Customer Success, Sales, and internal teams to deliver a seamless customer experience.
You will also use CRM data, pipeline management, forecasting, and account insights to drive predictable revenue performance.
This is an ideal opportunity for a motivated account professional who thrives on ownership, relationship building, and measurable commercial results.

• Own and develop a portfolio of strategic B2B accounts, proactively identifying upselling, cross-selling, and account expansion opportunities.
• Re-engage and strengthen relationships with existing customers, particularly accounts with lower engagement, by connecting with key stakeholders and decision-makers.
• Build and execute tailored account growth plans that include regular customer touchpoints, meetings, and business reviews.
• Identify evolving customer needs and recommend relevant solutions that increase value, strengthen relationships, and support long-term retention.
• Monitor product usage and adoption metrics, identify gaps, and work with internal teams to drive greater customer adoption.
• Consistently achieve or exceed revenue and account growth targets by maximizing the commercial potential of assigned accounts.
• Develop trusted relationships with executive-level stakeholders and position yourself as a strategic partner to customers.
• Collaborate closely with Customer Success, Sales, and other internal teams to ensure a coordinated customer experience and maximize account potential.
• Maintain accurate account activity, pipeline information, forecasts, and reporting within Salesforce or comparable CRM systems.
• Analyze account performance and market opportunities to inform forecasting, prioritization, and commercial strategy.

• At least 2 years of experience in account management, sales, or a comparable customer-facing commercial role focused on relationship development and business growth.
• Fluency in both French and English.
• Experience managing a B2B customer portfolio within a SaaS or technology environment.
• Demonstrated success growing existing accounts through upselling, cross-selling, renewals, or broader account expansion.
• Experience managing a product portfolio and identifying opportunities to increase customer value.
• Proven ability to establish strong relationships with executive-level decision-makers and support long-term customer success.
• Demonstrated ability to meet or exceed sales, revenue, or account-growth targets.
• Experience executing a “land and expand” strategy across an existing customer portfolio.
• Strong business acumen and a genuine interest in developing and expanding customer relationships.
• Highly motivated, resilient, adaptable, and receptive to coaching in a rapidly changing environment.
• Excellent communication, organizational, interpersonal, analytical, and forecasting skills.
• Experience using CRM platforms; Salesforce experience is an asset.
• Ability to manage multiple accounts and priorities while maintaining a high level of organization and customer responsiveness.

• Base salary of CA$70,000–CA$85,000.
• Uncapped variable compensation with a target OTE of CA$140,000–CA$160,000.
• Potential to earn above target compensation based on individual performance.
• Opportunity to manage a strategic B2B SaaS customer portfolio with significant growth potential.
• Exposure to account expansion, SaaS sales strategy, customer adoption, and enterprise relationship management.
• Opportunity to collaborate cross-functionally with Sales, Customer Success, and other internal teams.
• Fast-paced, high-growth technology environment focused on innovation, accountability, ownership, and measurable results.
• Equal employment opportunity and a commitment to a diverse and inclusive workplace.
• Opportunity to develop commercial, strategic, forecasting, and customer relationship skills while taking meaningful ownership of account growth.