Quality Specialist at Whidbey General Hospital – Coupeville, Washington

JOB SUMMARY

The Quality Specialist plays a key role in supporting WhidbeyHealth’s mission of delivering high-quality healthcare by assisting the Executive Director of Quality and Compliance with a variety of clerical and administrative tasks. This position works closely with the Quality & Transformation Department to ensure efficient operations and compliance with quality standards.

PRINCIPLE FUNCTIONS includes the following, other duties may be assigned:

• Provide excellent customer service when answering phones and greeting visitors.
• Point of Contact: Serve as a liaison for internal and external customers.
• Detail-Oriented & Deadline-Driven: Manage tasks efficiently while meeting schedules and deadlines.

• Meeting Support:
  • Take detailed minutes as assigned by the Executive Director of Quality and Compliance.
  • Schedule appointments and meetings for the Executive Director.
• Administrative Support:
  • Assist in maintaining schedules and documentation for the Executive Director.
  • Supply Management: Order and manage supplies as needed.
  • Environment of Care Rounding: Participate in facility safety and compliance rounding.
• Report Preparation: Assist in preparing regularly scheduled reports as assigned.
• Accreditation & Compliance Support: Provide support during accreditation reviews, mock surveys, and internal audits.

OTHER SKILLS & ABILITIES

• Technical Proficiency:

• Working knowledge of office equipment (computers, printers, phones, fax machines).
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong ability to manipulate and analyze spreadsheets in Excel.

• Communication & Customer Service:

• Clear, professional, and personable communication with internal and external customers.
• Strong oral and written communication skills.
• Ability to establish and maintain positive relationships with colleagues and stakeholders.

• Self-Motivation & Initiative:

• A motivated self-starter who takes independent action when needed.
• Able to plan, prioritize, and organize workload to meet communicated deadlines with minimal supervision.

• Critical Thinking & Problem-Solving:

• Ability to analyze situations, think critically, and function independently.
• Strong problem-solving and adaptability skills.

• Attention to Detail & Organization:

• Detail-oriented with strong time management and organizational skills.
• Ability to handle multiple tasks efficiently while maintaining accuracy.

• Team-Oriented & Professionalism:

• Empathy and adaptability in working with a diverse team and customer base.
• A collaborative, team-oriented approach to workplace interactions.

JOB KNOWLEDGE & QUALIFICATIONS

Education

Highest level of education completed, minimum high school diploma or equivalent required.

Training and Experience

• At least one year experience as an Assistant or Secretary.
• Basic knowledge of healthcare related concepts such as HIPAA, accreditation, compliance, and standardization.

Certificates, Licenses, Registrations

• Microsoft Office preferred