Desktop Technician (Help Desk Support Tech III-IV) in Salt Lake City, Utah at Palladyne AI

Palladyne AI Corp. is bringing to market AI/ML software products that enable robotic systems to perceive, reason, learn and act autonomously in dynamic environments. We emphasize collaboration and teamwork because the problems being solved are extremely challenging and require contributions from people with expertise in many disciplines. If you are interested in working at the forefront of robotics and AI technologies with a creative team of great people, Palladyne AI could be the place for you.

The Desktop Technician will maintain and monitor the implementation, organization, and troubleshooting of end-user computing hardware and software.

Duties and Responsibilities

• Implement, maintain, and monitor computer systems and software to ensure appropriate confidentiality and privacy of sensitive data.
• Implement, maintain, and monitor the application of system upgrades and security configurations.
• Implement, maintain, and monitor standard operating and troubleshooting procedures.
• Install, modify, clean and repair monitors, keyboards, mice, central processing units (CPUs), printers and other peripherals.
• Troubleshoot problems and provide technical support for software and hardware.
• Field telephone calls and e-mail messages from customers who are seeking guidance on technical problems.
• Performs other duties as assigned.

Required Skills/Abilities

• Excellent interpersonal and customer service skills.
• Thorough understanding of end-user computer hardware/software and peripherals.
• Strong proficiency in Windows and Linux desktop operating systems.
• Working understanding of network technologies and protocols.
• Proficient in desktop Cyber Security concepts and techniques.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.

Education and Experience

• At least 7 years of experience with end-user computer hardware, software, peripherals, including multiple operating systems, topologies, and protocols, required.
• A+, Security+, and/or similar certifications preferred.

Work Environment and Physical Demands

• This position is located in Salt Lake City, UT and is not a remote position.
• This is a full-time, overtime-exempt position, classified as at-will employment.
• Work is generally performed Monday through Friday, with the ability to work overtime and weekends as needed.
• Safety awareness is essential at all times while in the work area.
• Must be able to stand and sit for extended times.

Other

Proof of right to lawfully work in the United States required.

This position requires access to export controlled technical data. Qualified candidates must be legally authorized to access such controlled technical data prior to beginning work. Business demands may require Palladyne AI to proceed with candidates who are immediately eligible to access controlled technology.

Palladyne AI is an Equal Opportunity Employer.

Benefits and Perks

We offer competitive salaries, comprehensive benefits package, 401(k) match, PTO, equity and more.