Support and Service Coordinator - CLTS in Milwaukee, Wisconsin at Wisconsin Community Services

At WCS , we believe that everyone deserves the opportunity to thrive , regardless of their past. We stand at the intersection of justice, compassion, and opportunity , walking alongside individuals who face barriers like mental health challenges, substance use, criminal justice involvement, and systemic inequities .

We're not just offering jobswere building life-changing relationships that empower individuals to reclaim their futures.

Why WCS?

• Youll be part of a mission-driven team changing lives across Milwaukee and beyond.
• Youll receive training, mentorship, and growth opportunities to help you thrive in your role and your career.
• Youll witness the power of transformation and know that you helped make it happen.

Are you passionate about supporting children and youth with disabilities and helping families navigate complex systems and resources? The Support and Service Coordinator (SSC) role offers an opportunity to build meaningful relationships with youth and families while helping them access the services, supports, and resources they need to thrive in their homes and communities.

As a Support and Service Coordinator (SSC), you will serve as a trusted partner and advocate for children, youth, and their families enrolled in Wisconsins Childrens Long-Term Support (CLTS) Waiver Program. Youll help families identify their strengths, goals, and needs, connect them with resources, and coordinate individualized services that promote independence, inclusion, safety, and quality of life.

This is a relationship-driven role for someone who is compassionate, organized, resourceful, culturally responsive, and comfortable advocating for others.

• Develop trusting, professional relationships with children, youth, families, and their support networks.Provide family-centered, trauma-informed, strength-based, and culturally responsive support.
• Maintain regular contact with families and youth through phone, virtual, community, and face-to-face interactions.
• Meet with youth and families in their homes and communities to better understand their needs, strengths, and goals.
• Support families in making informed decisions and exercising self-determination.

• Coordinate services and supports that address the developmental, emotional, physical, and functional needs of children and youth.
• Develop and implement individualized, family-centered service plans based on each youths unique needs and desired outcomes.
• Connect families with formal and informal supports, community resources, providers, schools, and other agencies.
• Promote meaningful inclusion and participation in the community and the youths home environment.
• Coordinate benefits and services to help ensure families receive appropriate, high-quality supports regardless of funding source.
• Authorize eligible supports and services available through the CLTS Program.
• Provide transition support when youth enroll in or transition out of the CLTS Program.

• Advocate alongside youth and families to help them access services, resources, and opportunities.
• Empower families with information and tools so they can independently navigate systems and access supports.
• Identify children and youth who may be vulnerable or at higher risk and provide enhanced care coordination when needed.
• Collaborate with schools, providers, county programs, community organizations, and other agencies to address complex needs.
• Respond professionally and effectively to crises and critical incidents.

• Assess and periodically reassess the child or youths health, safety, and functional needs.
• Help identify and address barriers that may affect a youths ability to remain safe, healthy, and included in their community.
• Fulfill mandated reporter responsibilities, including reporting concerns regarding a child or youths mental health, safety, or well-being as required by Wisconsin law and program requirements.

• Maintain accurate, timely, and comprehensive documentation in accordance with CLTS and agency requirements.
• Complete required paperwork in a strength-based and youth- and family-centered manner.

• Maintain program functional and financial eligibility requirements.
• Complete required CLTS, functional screening, mandated reporter, and other applicable training.
• Follow CLTS policies, procedures, and professional standards.

Were looking for someone who brings both compassion and strong organizational skills to their work. Successful SSCs are comfortable building relationships with diverse families, navigating complex systems, solving problems, and advocating for children and youth.

Youll bring:

• Knowledge of or experience working with children, youth, or young adults with disabilities and/or complex support needs.
• A compassionate, patient, and nonjudgmental approach to working with individuals and families who may have experienced trauma or challenging life circumstances.
• The ability to remain calm, professional, and solution-focused during challenging or escalating situations.
• Strong communication, interpersonal, and relationship-building skills.The ability to advocate effectively while respecting youth and family choice, culture, values, and self-determination.
• Strong organizational and time-management skills, including the ability to prioritize and manage multiple responsibilities.
• The ability to work independently while also collaborating effectively with a multidisciplinary team.
• The ability to understand and follow written and verbal instructions, policies, and program requirements.
• Basic computer skills and proficiency with Microsoft Word and Excel.
• Sensitivity and respect for diverse cultural, ethnic, socioeconomic, and disability-related experiences and needs.

Minimal Qualifications:

Must possess a bachelors degree in a health or human services-related field and one year of experience working with individuals with disabilities.

Complete all mandatory CLTS training and shadowing.

Working knowledge of computer applications preferred (Windows and Microsoft Word).

Ability to provide strength based, family centered, trauma informed, and culturally sensitive services to children and families with disability, emotional, physical, and life needs.

Knowledge and skills to work with children, young adults and families.

Valid drivers license, automobile, and insurance sufficient to meet agency requirements.

Meet all the employee requirements including references, criminal background check, and drivers license check.

Wisconsin Community Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.

Wisconsin Community Services (WCS) is seeking a compassionate and organized Support and Service Coordinator (SSC) to join their mission-driven team in Milwaukee. In this relationship-driven role, you will act as a trusted partner and advocate for children and youth with disabilities and their families enrolled in Wisconsins Childrens Long-Term Support (CLTS) Waiver Program. Your primary focus will be helping families navigate complex systems, identify their strengths and goals, and access vital community resources that promote safety, inclusion, and independence.

As an SSC, you will build trusting, trauma-informed relationships through regular home and community visits, creating individualized service plans tailored to each youth's developmental, physical, and emotional needs. Your daily duties will involve coordinating care, authorizing eligible CLTS services, empowering families to self-advocate, and collaborating with local schools and community agencies. Additionally, you will monitor health and safety, fulfill mandated reporting duties, and maintain accurate documentation to ensure ongoing program eligibility and compliance.