Before & After Childcare Counselor in FRUITLAND, Maryland at Crown Center

Before & After Care Counselor

Reports To: Childcare Director (day-to-day direction from the Assistant Childcare Manager)

Department: Childcare — Before & After Care

Status: Part-Time, Hourly — split shift (AM drop-off / PM pick-up)

Mission

Before & After Care Counselors provide safe, reliable transportation, supervision, and engagement for children in Crown's Before & After School Care program — supporting morning school drop-off, afternoon school pick-up, homework help, snack time, and recreational activity in a positive, structured environment.

This is an entry-level, hourly role. You may also be asked to support other areas of Crown — see One Team & Flexibility below.

Areas of Responsibility

• Morning drop-off and afternoon pick-up transportation to and from school.
• Before- and after-school supervision, homework assistance, snack, and recreational activities.
• Daily safety, ratio compliance, and required documentation.

What This Role Owns

Safely transport children to and from school for morning and afternoon programming, following all Crown safety and vehicle procedures. Maintain accurate rider counts and attendance records for every drop-off and pick-up.

Program Supervision

Supervise children during before- and after-school hours, maintaining required staff-to-child ratios at all times. Provide the daily afternoon snack, support homework completion, and lead or support recreational activities.

Safety & Compliance

Follow all licensing, ratio, and safety requirements at all times. Complete required daily attendance, incident, and check-in/check-out documentation.

Family Experience

Greet children and parents warmly at drop-off and pick-up. Communicate routine updates directly to parents; route anything beyond routine to the Assistant Childcare Manager or Childcare Director.

One Team & Flexibility

This is a flexible, hourly role by design. You may also be scheduled to support other areas of Crown as needed — this flexibility is a standard part of the role, not an occasional exception.

What to Report Immediately

Bring these to the Assistant Childcare Manager or Childcare Director right away — don't wait, and don't try to handle them alone:

• Any safety, injury, or transportation incident.
• Any behavior concern beyond normal redirection.
• Any parent complaint or concern.
• Any staffing or ratio shortfall.
• Anything that doesn't feel right, even if you're not sure it's a real problem.

Performance Standard

Success in this role is measured by: reliability and punctuality for transportation and shift coverage, safe and consistent supervision and ratio compliance, quality of engagement with children, and professional communication with parents.

Reporting

You are responsible for confirming your schedule in advance, notifying the Assistant Childcare Manager or Childcare Director as early as possible of any conflict, and completing all required attendance and safety documentation on time.

Core Values

• 1. Be Exceptionally Prepared — We show up ready — mentally, physically, and professionally — every single time. Preparation earns trust and drives excellence in everything we do.
• 2. Create WOW Moments — From the first greeting to the final goodbye, we deliver memorable, high-level experiences. Our service goes beyond expectations — every customer, every department, every day.
• 3. Lead With a Servant's Heart — We jump in. We help. We care. We take the initiative and treat every guest like family — because they are. No task is beneath us when it serves someone else.
• 4. Pursue Excellence, Reject Mediocrity — Good isn't good enough here. We raise the bar. We take pride in our work, we sweat the details, and we never settle for “just okay.”
• 5. Move with Purpose — We don't stand around. We stay active, aware, and intentional — whether it's helping a guest, leading a program, or picking up trash. We own the moment.
• 6. Team First, Always — We have each other's backs. We communicate, support, and step up for our teammates — because together, we make Crown the best place to work and play on the Eastern Shore.