Director of Community Operations in Webster, New York at CDS Inc

Summary:

The Director of Community Operations is responsible for operational oversight of a variety of CDS Monarch Services. These services may include but are not limited to select Day Habilitation Programs, Community Pre-vocational Programs, Evening Activities and Respite, Family Care, Housing support Programs, Warrior Salute, Transportation, and Intake. Ensures that individuals receive the highest quality services through overall management. Direct responsibility for development and implementation of systems that assist with the delivery of quality services.

Essential Job Duties:

• Provides supervision to CDS Monarch programs which may include but are not limited to select Day Habilitation Programs, Community Pre-vocational Programs, Evening Activities and Respite, Family Care, Housing support Programs, Warrior Salute, Transportation, and Intake.
• Assumes administrative responsibility for all assigned facilities in the agency.
• Develop and implement new and ongoing projects. Monitor established goals against set timeframes through direct reporting, internal controls, and quality standards.
• Provides sufficient direction and oversight to ensure that programs are delivered in a manner which incorporates CDS Monarch Program Values of Integration, Inclusion, Independence, and Productivity, as well as the Person-Centered Objectives related to personal growth.
• Ensures through training, supervision and monitoring that each program operates within the framework of established CDS Monarch Policy and Procedure.
• Provides sufficient direction and monitoring to ensure that all programs are fully compliant with applicable regulations, including but not limited to New York State Office for People with Developmental Disability.
• Ensures that all Supervisors who report to them are fully trained and understand how to perform job duties assigned to them.
• Lead and develop Associate Directors and supervisors.
• Provides sufficient direction to ensure that the programs are staffed and program staffing levels.
• Creates and monitors spending and allocation of program budgets within each program to ensure that spending remains within established allocations for personal services, overtime and non-personal services.
• Responsible to ensure that CDS Monarch Incident Management Policy and Procedure is consistently followed within each Program.
• Ensures that supervisors complete assigned job responsibilities related to Incident Management.
• Ensure staff training compliance with both regulatory and agency training standards.
• Provides sufficient monitoring, training and direction to ensure that spending is contained within authorized levels in the area of personal spending, overtime, and non-personal services.
• Ensures that supervisors effectively implement prescribed internal controls related to operational finance, personal allowance and vehicle/equipment usage.
• Completes site visits to all applicable programs to ensure that the program environments and surroundings remain safe, attractive, comfortable, and well-maintained. Collaborates with Facilities Management for preventative maintenance.
• Assists in the development of environmental and capital improvement plans as necessary for each program.
• Prepares and submits reports in a timely manner to supervisor
• Notifies supervisor of all barriers impeding the completion of all duties and responsibilities.
• Completes on-call duties as assigned
• Performs all other necessary duties relevant to the position as directed

Knowledge, Skills, and Abilities:

• Reliable transportation (NYS Drivers’ Licensed required).
• Ability to work independently and motivate others.
• Ability to communicate effectively, both orally and in writing.
• Must be at least 18 years of age.

Education and Experience:

• Bachelor’s Degree in a human service field preferred
• Six years’ consecutive experience serving those with intellectual and developmental disabilities
  • At least three years’ experience in day services with direct management of day services’ facilities
• At least five years’ supervisory experience with proficiency in personnel affairs, financial acumen, and communication

All experience and education requirements, except when required by federal, state, or local laws or requirements, may be waived at the discretion of management with the approval of the Chief Executive Officer, in collaboration with Human Resources.

Physical Requirements/Working Conditions:

• Sedentary working environment
• Ability to reach above shoulder level.
• Ability to turn/twist upper body.
• Ablility to use hand repetitive action for fine manipulating, keyboarding and typing.

Corporate Qualifications/Expectations:

• Adhere to all CDS Life Transitions, Inc. policies and procedures.
• Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
• Attend mandatory education and training modules as scheduled; obtain and maintain all required certifications/training by State regulations and CDS policy
• Act as a professional representative of CDS Life Transitions, Inc. in regard to appearance, behavior, temperament, communication, language, and dress.

The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, skills, required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the direction of the employer.