Front Desk Receptionist in Great Neck, New York at Allied Digestive Health

About the Role:

The Front Desk Receptionist in a healthcare setting serves as the vital first point of contact for patients, visitors, and staff, ensuring a welcoming and professional environment. This role is essential in managing patient flow, scheduling appointments, and maintaining accurate records, which directly impacts the efficiency and quality of care provided. The receptionist will handle a variety of administrative tasks including answering phones, verifying patient information, and coordinating communication between departments. By managing these responsibilities with attention to detail and empathy, the receptionist supports both clinical staff and patients, contributing to a smooth operational workflow. Ultimately, this position plays a key role in fostering positive patient experiences and upholding the reputation of the healthcare facility in the Bronx community.

We are excited to announce that we are looking for a Full Time, Front Desk Receptionist at North Shore Gastroenterology Associates in Great Neck, NY

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role, preferably in a healthcare environment.
• Basic computer proficiency, including familiarity with Microsoft Office and appointment scheduling software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.

Preferred Qualifications:

• Experience working with electronic health record (EHR) systems.
• Knowledge of medical terminology and healthcare office procedures.
• Bilingual abilities, particularly in Spanish and English, to effectively serve the diverse Bronx community.
• Certification in medical office administration or related field.
• Demonstrated ability to multitask and manage time efficiently in a fast-paced environment.

Responsibilities:

• Greet and welcome patients and visitors promptly and courteously upon arrival.
• Manage patient check-in and check-out processes, including verifying personal and insurance information.
• Schedule, confirm, and reschedule patient appointments using electronic health record (EHR) systems.
• Answer and direct incoming phone calls, respond to inquiries, and relay messages accurately.
• Maintain organized and confidential patient records in compliance with HIPAA regulations.
• Coordinate communication between patients, healthcare providers, and administrative staff.
• Handle billing inquiries and assist with processing payments as needed.
• Ensure the reception area is clean, organized, and stocked with necessary materials.
• Assist with administrative tasks such as data entry, filing, and preparing patient forms.

Skills:

• The Front Desk Receptionist utilizes strong communication skills daily to interact effectively with patients, visitors, and healthcare staff, ensuring clear and compassionate exchanges.
• Organizational skills are critical for managing appointment schedules, patient records, and administrative tasks accurately and efficiently.
• Proficiency with computer systems and software enables the receptionist to navigate electronic health records and scheduling platforms seamlessly, supporting smooth operations.
• Problem-solving skills help address patient concerns and resolve scheduling conflicts promptly, maintaining a positive experience.
• Additionally, cultural competency and bilingual communication skills enhance the ability to serve a diverse patient population with respect and understanding.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.