Senior Operations Service Manager, Depot Repair & Field Service in Irvine, California at Quest International

Location: Irvine, California
Base Salary: $90,000–$150,000 annually, depending on qualifications and experience
Bonus: $5,000–$20,000 range listed on the requisition; eligibility and payment terms subject to confirmation
Employment Type: Full-Time, Direct Hire
Classification: Exempt
Work Location: 100% Onsite – Irvine, California

Quest International is seeking an experienced Senior Operations Service Manager to oversee our Depot Repair and Field Service operations at our Irvine, California headquarters.

This is a senior leadership opportunity for a professional with a strong background in technical service operations, repair management, supply chain, logistics, and team development.

The successful candidate will lead operational teams, improve service performance, strengthen spare-parts and inventory management, and work across departments to ensure reliable service delivery.

We are looking for a leader who understands how technical service organizations operate and can turn operational challenges into measurable improvements.

• Lead day-to-day depot repair and field-service operations.

• Oversee repair workflows, service priorities, and operational resources.

• Monitor service turnaround times, first-time-fix rates, parts availability, on-time delivery, and customer satisfaction.

• Identify operational bottlenecks and implement improvements.

• Provide leadership, coaching, and performance management to service operations teams.

• Oversee spare-parts planning, inventory accuracy, and repairable assets.

• Manage returns and reverse-logistics processes.

• Coordinate with third-party logistics providers and vendors.

• Improve parts availability, inventory efficiency, and operational cost controls.

• Strengthen coordination between Field Service, Depot Repair, and Supply Chain teams.

• Establish, monitor, and improve key performance indicators (KPIs) and service-level performance.

• Lead continuous-improvement initiatives focused on cost reduction, productivity, and service quality.

• Support budgeting, forecasting, vendor management, and operational reporting.

• Ensure adherence to company safety, quality, and regulatory requirements.

• Partner with Sales, Engineering, Quality, Supply Chain, and Customer Success teams.

• Resolve customer escalations and operational service issues.

• Support timely fulfillment of customer service commitments.

• Maintain strong communication and accountability across departments.

• Bachelor's degree in electronic engineering, computer science, or a related field.

• At least 5 years of progressive experience in field service, depot repair, or service operations.

• Relevant experience in operations, supply chain, or business functions.

• Demonstrated people-leadership and operational management capabilities.

• Experience with inventory management, spare-parts planning, repair workflows, and third-party logistics providers.

• Strong analytical, communication, problem-solving, and organizational skills.

• Ability to manage competing operational priorities and improve service performance.

• Ability to work full-time onsite in Irvine, California.

• Experience supporting medical equipment, industrial equipment, technology hardware, or other complex technical products.

• Experience with ERP, inventory management, and technical service management systems.

• Knowledge of reverse logistics, repairable asset tracking, and service center operations.

• Experience implementing process improvements and improving operational performance.

• Familiarity with regulated technical service or quality environments.

The successful Senior Operations Service Manager will:

• Improve depot repair turnaround times and service delivery.

• Strengthen inventory accuracy and parts availability.

• Improve operational efficiency and reduce unnecessary costs.

• Maintain service quality and customer satisfaction.

• Develop high-performing, accountable service operations teams.

• Improve collaboration across Depot Repair, Field Service, Supply Chain, and other business functions.

Base Salary: $90,000–$150,000 annually, depending on qualifications and experience.

The approved personnel requisition also lists a $5,000–$20,000 bonus range. Bonus eligibility, performance conditions, and payment terms are subject to confirmation under the applicable company program.

Eligible employees may receive benefits including:

• Medical, dental, and vision insurance.

• Life insurance.

• 401(k) retirement plan.

• Paid time off and paid holidays.

• Professional development and training.

• Career development and leadership opportunities.

Benefit eligibility and coverage are governed by applicable company policies and plan documents.

Founded in 1982, Quest International, Inc. provides technical service, equipment repair, maintenance, logistics, and operational support solutions to medical equipment manufacturers, healthcare organizations, industrial technology providers, and other customers.

Our teams work across Field Service, Depot Repair, Supply Chain, Quality, Engineering, Logistics, and Customer Service to support complex technical equipment and customer operations.

Are you an experienced operations leader with a background in depot repair, field service, technical service management, or related operations?

If you enjoy developing teams, solving operational challenges, and driving service improvements, we encourage you to apply.

Quest International, Inc.
www.questinc.com

Quest International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in accordance with applicable laws.