ScienceLogic Advanced Engineer SME in Tampa, Florida at Educology Solutions

POSITION SUMMARY

The Full-Time ScienceLogic Advanced Engineering Support Subject Matter Expert (SME) is an advanced technology specialist responsible for delivering expert technical product support, engineering services, solution design, implementation, and problem resolution for ScienceLogic products. The individual will serve as a technical lead, either independently or as part of a broader project team, and will provide high-quality solutions aligned with Government operational requirements.

This role requires a full-time ScienceLogic resource to provide advanced support, including design and engineering assistance, technical workshops, low-level design development, use-case implementation, and risk-informed change planning.

DUTIES & RESPONSIBILITIES

Provide advanced technical support and subject-matter expertise for ScienceLogic products, designs, engineering efforts, and complex problem resolution.

Facilitate customer technical workshops to identify needs, define solution approaches, and align implementation activities with mission objectives.

Develop low-level technical designs and translate approved use cases into high-quality, operational solutions.

Serve as a technical lead for consulting engagements, working independently or collaboratively with Government personnel and project teams.

Conduct technical and operational impact assessments associated with planned changes, solution implementations, and engineering activities.

Develop, execute, document, and manage implementation, closeout, and rollback plans as required.

Troubleshoot and resolve complex ScienceLogic product, integration, configuration, and engineering issues.

Coordinate with Government-provided technical SMEs to understand applicable processes, procedures, technical documentation, policies, directives, infrastructure drawings, and integration needs.

Support testing and integration activities in Government-provided work areas and laboratory environments.

Maintain effective communication with Government stakeholders regarding technical status, risks, dependencies, recommended actions, and solution outcomes.

Protect classified information and comply with all applicable security requirements, policies, procedures, and the DD254.

The position performs advanced technical leadership functions, including workshops, low-level design, use-case implementation, impact assessments, and change/rollback planning.

MINIMUM QUALIFICATIONS

Education-Bachelor’s degree in a relevant technical discipline, or demonstrated equivalent experience.

Technical Experience-Advanced experience supporting ScienceLogic products, network monitoring solutions, systems engineering, technical design, and complex problem resolution.

Clearance-Active SECRET security clearance at the time of proposal submission, with the ability to maintain the required clearance level for the contract duration.

Technical Leadership-Demonstrated ability to lead technical consulting engagements independently and as part of a multidisciplinary project team.

Communication-Ability to provide customer guidance, facilitate technical workshops, explain complex technical matters, and coordinate with Government stakeholders.

Change Management-Experience assessing implementation impacts and developing implementation, closeout, and rollback plans.The solicitation establishes a minimum bachelor’s degree or equivalent demonstrated experience; commercial certifications depend on the employee’s level and the requested technology.

SECURITY REQUIREMENTS
The selected candidate must possess an active Secret security clearance at the time the proposal is submitted and must maintain the required clearance level throughout the contract period.

PREFERRED QUALIFICATIONS

Current ScienceLogic product certifications relevant to the requested technology and assigned job level.

Experience providing advanced engineering support in classified Government environments.

Experience supporting network monitoring, infrastructure observability, systems integration, and technical solution implementation.

Familiarity with Government standard operating procedures, policies, directives, technical manuals, and network infrastructure documentation.

Experience developing implementation plans, conducting technical impact analyses, and supporting test and integration activities.