Night Auditor at The Bradley – Fort Wayne, Indiana

Overview

PRIMARY PURPOSE OF THE POSITION: The Night Auditor is responsible for verification and auditing of hotel revenues and charge postings, balancing the day’s transactions and performing the other duties and reports as assigned by supervisor. The Night Auditor performs daily reconciliation of the day’s activity and ensures that all daily reports are generated and daily revenues are balanced. The Night Auditor also prepares arrival report for the next day’s arrivals and business activities and serves as the Manager on Duty.

ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)

• Balance credit cards to the posting location summaries, obtain all approvals and transmit credit cards nightly.
• Balance and audit room and telephone revenue and tax charges for accuracy; resolve any discrepancies; assist in the preparation of all reports relevant to daily revenues.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Perform required reservation system back-ups during the night audit shift to ensure a current back-up of the hotel files is available.
• Perform check-ins and checkouts and room change procedures in a confident, friendly, efficient, courteous and professional manner. Ensures all information is fully entered into the hotel’s reservation system in accordance with reservation.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Attend to guest complaints, inquiries, and requests and refers unresolved issues to supervisor in a timely manner.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• In the absence of Bell Person, properly tag and secure luggage left in the custody of Front Desk. Gives copy of the luggage claim ticket to guest.
• Ensure that hotel guest requests are coordinated to provide the best in guest satisfaction by maintaining contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell and Valet.

Responsibilities

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

• Ability to handle sensitive, confidential information discreetly and professionally
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
• Ability to work independently with limited support and minimum supervision
• Excellent verbal and written communication skills
• Strong detail orientation; ability to set priorities, multi-task and meet deadlines
• Strong organizational, problem-solving, and administrative skills
• Ability to quickly learn and accurately administer complex processes
• Proven ability to work effectively in an unstructured, fast-paced and constantly changing environment
• Commitment to excellence and continuous improvement
• Versatility, flexibility, and a willingness to work with multiple priorities with enthusiasm
• Strong computer skills