Patient Service Specialist at Valleywise Health System – Peoria, Arizona

The Patient Service Specialist role plays a key part in creating a seamless and positive experience for patients from the moment they register. The Patient Access Representative ensures that all patient accounts are processed accurately and efficiently—collecting and verifying demographic details, insurance coverage, and required documentation for scheduled appointments. This position also handles insurance eligibility verification, AHCCCS processing, and collection of patient payments. By collaborating closely with management and other departments, the role helps identify and resolve any issues that could impact billing accuracy or reimbursement, ensuring the financial health of the organization and exceptional service for every patient.

• Requires a high school diploma or GED certificate.

• Requires one to two (1-2) years of general clerical, customer service, or medical experience, preferably in a healthcare environment involving data reconciliation.

• Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed Affidavit at the time of hire. Must complete a fingerprint clearance card application within seven (7) days of the hire date. Must present the actual card within 90 days of applying for a fingerprint clearance card.

• Must have the ability to travel to clinics throughout the system based on staffing needs.
• Requires excellent data entry skills, including 10-key by touch and accurate typing of 30 words per minute.
• Basic Math Skills are required.
• Must be able to demonstrate obtaining and validating demographic information to accurately and timely complete the patient’s medical record.
• Must possess good verbal and written interpersonal and communication skills, including basic grammar, spelling, and punctuation knowledge.
• Requires the ability to read, write, and speak effectively in English.
• Critical thinking skills are strongly preferred.
• Must be able to handle multiple tasks simultaneously.
• Bilingual preferred.