Sup-Patient Registration at King's Daughters – Ashland, Kentucky

Job Summary:

Responsible for overseeing the daily operations of patient access and registration to ensure accuracy, efficiency, and a positive patient experience. This role provides frontline leadership for staff performing scheduling and insurance verification, while ensuring compliance with established policies, payer requirements, and regulatory standards. The Supervisor serves as a key resource for staff and patients, assisting with workflow coordination, issue resolution, and continuous improvement efforts.

Essential Functions:

• Supervise patient registration staff to ensure consistent, accurate, and timely completion of registration and access functions.

• Provide coaching, training, and daily guidance to staff to promote professional growth and accountability.

• Monitor staff productivity, quality, and adherence to departmental performance standards and key performance indicators (KPIs).

• Assist in resolving escalated patient registration or financial clearance issues, including insurance coverage and authorization concerns.

• Ensure compliance with regulatory standards, payer requirements, and organizational policies in all registration activities.

• Prepare and review reports on staff performance and registration activities to identify areas for improvement.

• Support initiatives to enhance patient satisfaction and improve service delivery.

• Collaborate with clinical and revenue cycle teams to ensure smooth handoffs and efficient workflows.

• Participate in departmental meetings, workgroups, and projects to support patient access and organizational objectives.

• Performs other duties as assigned.

Education Requirement: High school diploma or equivalent

Experience Requirement: 0-4 years of related/progressive experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions:

1. Lifting, pushing, and/or pulling objects up to 50lbs: 1. Intermittent (10%-50%).

1. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never.

1. Standing or walking with objects up to 10lbs: 3. Intermittent (10%–50%).

1. Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (not a regular expectation).

1. Sitting at computer workstation for extended periods: 4. Regular (>50% of the time).

1. Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: 1. Occasional <10%.

1. Repetitive motion: 4. Regular (>50% of the time) (typing, data entry, scanning).

1. Working at heights above 4 feet: 1. Never.

1. Working in confined spaces: 1. Never.

1. Risk of injuries from use of equipment on the job: 1. Rare.

1. Job-related travel: 1. Never to 2. Occasional.

1. Loud noises: 2. Occasional (<10% of the time).

1. Temperature extremes: 1. Never.

1. Hazardous chemicals and fumes including waste: 2. Occasional (<10% of the time).

1. Radiation: 2. Occasional (<10% of the time).

1. Burns: 1. Never.

1. Cuts/Punctures: 1. Never to 2. Occasional

1. Bloodborne/airborne pathogens: 3. Intermittent (10%–50%).

1. Recombinant DNA or viral vectors: 1. Never.

1. Combative/violent people: 3. Intermittent (10%–50%).

1. Animal handling (including carcasses): 1. Never.

1. Please specify others: Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations.

Physical Demands:

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds.