Operations Associate, Mail & Client Services at PostScan Mail – Washington, District of Columbia

Operations Associate, Mail & Client Services

Washington, D.C.

$20–$22 per hour (based on experience)

Full-Time

We are seeking a reliable, detail-oriented Operations Associate to join our Washington, D.C. office.

This role is ideal for someone who thrives in a structured environment, enjoys hands-on operational work, and takes pride in accuracy and customer service.

You will play a key role in handling sensitive documents, supporting daily operations, and ensuring a high level of service for our clients.

Key Responsibilities

1. Receive, sort, and process incoming mail and packages
2. Scan and upload documents accurately into our system
3. Handle customer requests including mail forwarding, pickups, and account support
4. Assist walk-in customers in a professional and friendly manner
5. Maintain organized records and ensure proper handling of sensitive materials
6. Support general office operations and workflow processes

Qualifications

1. Strong attention to detail and accuracy
2. Reliable and consistent attendance
3. Comfortable handling confidential and sensitive information
4. Excellent organizational and time management skills
5. Strong communication and customer service skills
6. Basic computer proficiency (web-based systems, scanning, file uploads)
7. Prior experience in operations, administrative work, or customer service is a plus

What We’re Looking For

1. Someone dependable and accountable
2. A team player who works well in a small office environment
3. Someone who takes ownership of their work and follows through
4. High level of professionalism and discretion

Why Join Us

1. Stable, full-time position
2. Structured and organized work environment
3. Opportunity to grow with a growing operations-focused company
4. Work that is meaningful and detail-driven