Clinic Office Assistant in Pinehurst, North Carolina at FirstHealth of the Carolinas

Assist front desk staff by welcoming patients to the office, complete check in process by verifying
patient identity, address, ensuring that accurate insurance and all other demographics are loaded in
the Epic EMR system. Ensure prior authorizations for visits are in place prior to patient being seen.
Obtain required signatures and collect co-payments. Balance daily payment entries against daily
computer totals for all activities on patient account. Discuss balances with patients at check-in and/or
check-out time. Schedule follow up and/or referral appointments at patient check out. Responsible
for managing the No Show appointments making sure patients are not lost to follow-up.
Answer phones and manage communications with patients, providers, staff, insurance companies,
and other outside entities.

Responsible for ensuring a clean and safe environment for patients and staff. Ability to multi -task
and be organized. Maintain patient confidentiality. Other duties as assigned within scope and standards of practice.

Three years in a physician’s office with previous scheduling, registration, and collections experience is highly preferred. Experience with the Epic EMR, office skills, knowledge of medical terminology, and insurance terminology is preferred. Excellent communication and computer skills required. Self -starter, highly motivated candidate with friendly, outgoing personality, and excellent customer service skills required.