Workplace Curator in New York City, New York at Hines

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Workplace Curator at Hines, you create a welcoming, engaging workspace through exceptional hospitality and curated experiences. You manage amenities, coordinate events, and support employee transitions, all while delivering personalized, boutique-level service for all who visit our locations. Your goal is to foster a vibrant community where every occupant and guest feels valued and inspired. Responsibilities include, but are not limited to:

Reception and Guest Management

• Create a welcoming environment by proactively engaging, connecting with and assisting all occupants and guests, ensuring everyone feels valued and part of the community.
• Register and check in visitors, coordinate with security and hosts to greet visitors, and manage parking validations.
• Manage access, assign and issue security credentials and badges.
• Maintain accurate records for all visitor related activity.
• Deliver exceptional hospitality experiences and site tours for new occupants and guests.

Hospitality and Amenity Coordination

• Administer and maintain amenity spaces and offerings, ensuring they meet defined workspace standards.
• Deploy health and safety strategies, ensuring alignment with program standards.
• Issue, cancel, and track access cards and credentials
• Assign and manage parking, building access, and workstations for new employees and guests, ensuring clear communication throughout the process.
• Facilitate two-way communication with employees and guests, distribute guides and updates, gather feedback, and provide insights to influence decision making and enhance the overall experience.
• Support employees with mobile app usage, workstation setup, and move-in/move-out logistics, offering personalized assistance as needed.
• Answer and direct needs, troubleshoot issues, resolve inquiries, and communicate smoothly with on-site security and vendor partners.
• Emphasize significant milestones such as welcoming employees returning from parental leave and integrating new team members.
• Coordinate with IT, and Facility Management to deliver responsive live user support for employees and guests, ensuring timely troubleshooting and resolution of workplace technology issues.
• Collaborate with cross-functional partners and vendors, to leverage existing resources and services to enhance key elements of the workplace experience.
• Deliver personalized service that prioritizes individual needs and fosters belonging.
• Maintain accurate records and audit data regularly for accuracy.

Meeting and Event Planning

• Coordinate meeting and event logistics, including conference room scheduling, AV setup, catering, and signage.
• Plan, execute, and evaluate events that engage occupants and guests, collecting feedback to inform and influence overall workplace experience strategy.
• Reset and inspect spaces before and after use to maintain welcoming, functional environments.

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution required
• 2+ years of professional experience required
• Ability to receive and maintain notary license
• Excellent attention to detail and follow-through
• Promoting positive employer branding
• Assuring a safe environment for work
• Interpersonal and communication skills
• Ability to answer, express, and exchange ideas over telephone by means of the spoken word
• Ability to make aesthetic decisions based on visual and scent perception
• Commitment to hospitality, ensuring that all actions contribute to a positive customer experience
• Strict adherence to non-disclosure agreements and a high degree of confidentiality
• Ability to comply with client health and safety protocols
• Ability to sit at a reception desk for long periods of time
• Ability to physically escort guests to various locations, using both stairs and elevators
• Ability to manually lift 30 lbs
• Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures
• Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms
• Be flexible and available to support after-hours activities as required by the client
• Compensation: $77,800 - $97,100

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.