IT Coordinator at WEST COAST TRIAL LAWYERS APLC – Los Angeles, California

West Coast Trial Lawyers (WCTL) is a fast-growing, technology-driven plaintiff’s law firm with offices throughout California, Nevada, and Arizona. Our attorneys and staff rely heavily on secure, reliable systems to provide top-tier client service and efficient case management. We value operational excellence, collaboration, and a client-first approach. The IT Associate / IT Coordinator plays a critical role in supporting our firm’s technology infrastructure to ensure our teams can work effectively and without interruption.

The IT Associate / IT Coordinator provides day-to-day technical support to attorneys and staff across WCTL. This role focuses on troubleshooting hardware and software issues, managing workstation setup, coordinating onboarding/offboarding system access, and addressing general help-desk inquiries.

The ideal candidate is customer-focused, resourceful, and detail-oriented with a strong desire to provide high-quality support in a fast-paced legal environment. This position partners directly with the HR Department and an outsourced IT consultant and does not include supervisory responsibilities.

Responsibilities

Help Desk & User Support

• Serve as first-level support for internal IT issues via ticketing system, email, or in-person requests.
• Diagnose and resolve common hardware, software, and connectivity issues.
• Escalate complex matters to the off-site IT consultant, tracking communications and next steps.
• Communicate solutions clearly and promptly to end users.

User Access & Onboarding / Offboarding

• Coordinate with HR to set up new users, including:
• Email
• Microsoft/Teams access
• Shared drive permissions
• Case management platform access
• Remove access and collect equipment during offboarding.
• Assist with password resets, MFA, and permission updates.

Hardware & Workstation Support

• Deploy, configure, and maintain workstations, laptops, monitors, printers, and VoIP phones.
• Install standard software and assist with updates or patches in coordination with IT vendor.
• Maintain accurate inventory of IT assets, including tagging and equipment tracking.

Systems & Applications Assistance

• Support staff use of:
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• VPN access
• Internal document/case management tools
• Troubleshoot usage issues and provide user guidance as required.

Maintenance & Compliance

• Assist off-site IT consultant with:
• Device and system updates
• Antivirus and monitoring
• Basic networking troubleshooting
• Maintain security principles, including access control and equipment handling.
• Protect confidential and sensitive client information in all technological interactions.

Documentation & Training

• Create or update internal how-to guides, FAQs, and reference materials.
• Provide basic training to new and existing staff on systems and tools.
• Maintain process documentation, including hardware checklists and location assignments.

• 1–3 years of IT support experience (help desk, desktop support, or similar)
• Strong troubleshooting ability with Windows-based systems
• Familiarity with Microsoft 365 suite and cloud environments
• General understanding of networking concepts (DNS, DHCP, Wi-Fi, switches)
• Strong customer-service attitude and communication skills
• Ability to manage multiple tasks and collaborate cross-functionally
• Ability to maintain confidentiality and adhere to privacy protocols
• Able to lift and move equipment (30–50 lbs)

At West Coast Trial Lawyers, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, a health savings account (HSA), 401(k) with employer contributions, paid time off, sick leave, and paid holidays.