MetroMarket Mobile Assistant Lead at Operation Food Search, Inc. – St Louis, Missouri

About Operation Food Search:

Founded in 1981, Operation Food Search is a hunger relief organization that provides food, nutrition education, and innovative programs in order to reduce food insecurity and increase equitable access to food. We serve 200,000 people every month through a network of more than 330 partners in 25 counties in Missouri and Illinois. We use a combination of immediate food assistance and supportive services, while also working on long-term solutions and systemic changes to help solve the problem of hunger.

Our Mission is to heal hunger with innovative and collaborative solutions that provide food today and help create a hunger-free tomorrow.

Our Vision is a region where everyone has equitable access to the food they need to lead healthy lives.

Our Goals are to:

1. Meet the immediate need for food for children, individuals, and families by providing high-quality nutrition through our distribution network.
2. Empower long-term skills through nutrition education and by teaching how to shop and prepare healthy food on a budget.
3. Champion change through advocacy and innovative programs and by addressing systemic inequities.

For more information about OFS, please visit our website at www.operationfoodsearch.org.

Position Summary

The MetroMarket Assistant Lead will be a vital member of the MetroMarket sales and customer service team, responsible for loading and transporting company goods in a safe and timely manner, managing on-site programming, cash and voucher processing, and staff management on-site and at the warehouse.

Essential Functions

MetroMarket Program

• Work closely with the MetroMarket team and OFS to meet community food and other related needs.
• Work with the MetroMarket Senior Manager to select appropriate items and ensure key products are in stock.
• Work with the MetroMarket Senior Manager to plan for voucher usage and processing.
• Work with the MetroMarket Senior Manager to ensure enough products are available for the influx of customers using vouchers.
• Assist the team with loading and unloading products on and off any MetroMarket vehicle.
• Drives transit vehicles to transport company goods.
• Excellent customer service skills.

Team Management

• Serve as the site lead on the vehicle route.
• Manage drivers, operations associates, and volunteers at each location ensuring processes are followed and issues are addressed.
• Ensure all MetroMarket staff and volunteers deliver excellent customer service to all community members, and an attractive and safe retail environment is maintained.
• Work with MetroMarket Senior Manager to address and improve the onsite programing experience.
• Attend weekly leadership meetings to communicate and improve the community and the employee experience.

Quality Control

• Ensure the highest levels of quality control, which includes being sure that all foods are fresh, safe, and visually appealing.
• Ensure that the MetroMarket vehicle and its surroundings are clean and free of debris at each site.
• Operate MetroMarket vehicle appliances such as refrigeration systems and diesel generators.

Cash Management

• Oversee accounting of cash generated at POS working with the MetroMarket Senior Manager.
• Ensure that all registers are accurately reconciled daily.
• Collect all money, record necessary reports for all registers, and ensure delivery to accounting daily.
• Provide feedback for monthly and weekly sales reports and overall site performance at meetings and as needed.
• Other duties as assigned

Benefits – FT Positions:

• Medical, dental, and vision coverage
• HRA, HSA, and FSA options
• Short-Term Incentive Plan (STIP)
• 401(k) retirement plan
• Vacation and sick time, paid holidays
• Company paid long-term disability income
• Company paid term life and AD&D insurance
• Voluntary employee paid short-term disability income
• Employee assistance program
• Wellness support
• Potential for student loan forgiveness, if qualified

Minimum Qualifications

· High school diploma or equivalent.

· At least one year of previous customer service experience.

· Valid driver's license and a clean driving record.

· Good knowledge of local roadways and traffic regulations.

· Working knowledge and experience using GPS system to navigate deliveries within the St. Louis area.

· Experience using Microsoft Office.

· ServSafe certification required for safe food handling, or ability to obtain certification within 2 weeks after start date.

· Must have Hep A vaccination or willingness to obtain vaccination prior to start date.

Preferred Qualifications

· Prior experience as a company driver or a similar role.

· 1+ years of team lead, supervision or management experience; grocery retail a plus.

· Experience working in community health and/or foodservice.

Work Schedule & Working Conditions

· Must be available to work a varied but set schedule, 7am-7pm M-F with options Monday-Saturday.

· Works onsite at the warehouse and in the St. Louis community on market days.

Physical Demands

· Ability to stand for the majority of an 8-10 hour shift.

· Ability to stand for up to two hours at a time and lift 40 pounds.

· Ability to learn and retain delivery schedules and addresses.

Knowledge, Skills and Abilities

· Demonstrates OFS core values.

· Ability to drive company transit vehicles.

· Ability to read and understand maps and delivery instructions and navigate various routes.

· Ability to work independently as well as with a team.

· Strong ability to manage time efficiently.

· Proven ability to meet deadlines.

· Excellent customer service skills.