Claims Manager at Honor Services – Baton Rouge, Louisiana

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About Honor Indemnity Holdings

Honor Indemnity Holdings (HIH) is the risk management and insurance arm of the Honor Network — a family of 20+ independently operated construction, infrastructure, and services companies based in Louisiana. HIH manages insurance allocation, claims oversight, and safety accountability across the network, and is actively building toward a captive insurance structure.

This is a foundational hire. The person we bring in will own the claims function from the ground up — and for the right candidate, this role has a long runway. As HIH matures, we see a clear path toward building a third-party claims management operation around this position and the leader who grows into it.

Role Overview

The Claims Manager is a hands-on, independent operator who owns the full lifecycle of claims across workers' compensation, property, auto, and third-party liability lines. You will be the primary point of contact for injured employees, carriers, TPAs, attorneys, and medical providers — moving claims from first notice through final resolution with speed, accuracy, and professionalism.

You will also work closely with our Safety team, translating claim trends into operational intelligence that sharpens proactive safety programs across the network.

Key Responsibilities

Workers' Compensation

1. Manage WC claims from first report of injury through full resolution — coordinating immediate employee care, medical management, return-to-work, and final settlement
2. Serve as the primary liaison between injured workers, treating physicians, TPAs, and carriers
3. Monitor indemnity and medical reserves; flag exposures and escalate to legal when appropriate
4. Ensure compliance with Louisiana WC statutes and reporting requirements across all network entities

Property & Auto — First-Party Recovery

1. Manage property and auto claims filed against HIH carriers to recoup losses from equipment damage, vehicle collisions, and site incidents
2. Gather documentation, coordinate with adjusters, and drive timely settlements that accurately reflect our actual costs
3. Track open claims and outstanding recoveries; push against carrier delays and underpayments

Third-Party Liability — Auto & Property Damage

1. Adjust and settle third-party claims where HIH companies are alleged to have caused property or auto damage
2. Evaluate liability quickly, negotiate fair settlements, and resolve claims before they escalate to litigation
3. Work with defense counsel on contested matters; manage litigation spend and settlement authority

Safety Team Support & Trend Analysis

1. Pull and analyze claim trends — frequency, severity, cause of loss, department, jobsite — on a regular cadence
2. Compare claim patterns against proactive safety data (near-misses, inspections, behavioral observations) to identify gaps and emerging risks
3. Provide the Safety team with actionable feedback on where exposures are generating claims and where to focus next
4. Participate in post-incident reviews and contribute to root cause analysis

Qualifications

We are looking for someone who has done this work in one of two ways — ideally both:

1. Worked as a claims adjuster for a third-party administrator (TPA), managing employer liability and WC claims on behalf of clients — giving you broad exposure across industries, claim types, and employer situations
2. Worked directly as an in-house adjuster or claims manager for an employer — owning a book of claims from the inside, understanding how claim outcomes affect operations, culture, and cost

Construction experience is strongly prioritized. Candidates with direct exposure to construction, heavy civil, infrastructure, or industrial operations will be given preference — the nature of our work, our workforce, and our claim types is distinct from general commercial environments.

Required

1. 5+ years of claims experience across workers' compensation and property/auto lines
2. Demonstrated ability to manage a mixed book independently — WC, first-party recovery, and third-party liability
3. Strong working knowledge of Louisiana workers' compensation law and claims regulations
4. Experience coordinating with TPAs, carriers, defense counsel, and medical providers
5. Ability to read and interpret loss runs, reserve reports, and claim data to surface trends
6. Excellent written and verbal communication across all stakeholders — injured workers, executives, and legal counsel

Preferred

1. Active Louisiana adjuster license or willingness to obtain
2. Experience in construction, heavy civil, or industrial environments (strongly preferred — see above)
3. Exposure to captive insurance or self-insured retention programs
4. Experience leading or mentoring claims staff
5. Comfort with proprietary claims management systems; we use a Power Apps-based platform built internally

What Success Looks Like

1. Claims are moving. Nothing sits. Every open file has a next action and a target close date.
2. Injured workers are cared for and returned to productive work as quickly as safely possible
3. First-party recoveries are maximized — not left on the table due to poor documentation or slow follow-up
4. Third-party claims are resolved quickly and fairly, before they become lawsuits
5. The Safety team receives a regular, useful feed of claim intelligence that sharpens their programs and measurably improves outcomes

Physical Demands

This is primarily an office-based role involving extended periods of sitting, computer use, and telephone communication. The physical demands listed below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Regularly required to sit, stand, walk, talk, hear, and use hands to operate a computer and telephone
2. Occasionally required to travel to construction jobsites, medical facilities, or other field locations — which may involve uneven terrain, exposure to outdoor conditions, and the use of personal protective equipment as directed
3. Must be able to occasionally lift and carry files, materials, or equipment up to 25 pounds

Work Environment

The primary work environment for this role is a professional office setting. However, given the nature of the Honor Network's operations, occasional site visits may be required to investigate incidents, conduct post-loss assessments, or support the Safety team in the field.

1. Office environment with standard noise levels — computers, telephones, and occasional printer or equipment sounds
2. Occasional exposure to outdoor construction environments, including noise, dust, heat, and heavy equipment — appropriate PPE will be provided and required when on active jobsites
3. This position may require availability outside standard business hours in response to serious incidents or time-sensitive claim matters

Honor Indemnity Holdings, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by applicable federal, state, or local law.

We are committed to building a team that reflects the communities we serve and the values we hold. We believe that diverse perspectives and backgrounds strengthen our organization and improve outcomes for every member of the Honor Network.