Sr. Customer Success Manager, Enterprise (Northwest) at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Customer Success Manager, Enterprise (Northwest) in United States.

In this role, you will own and nurture strategic enterprise relationships, ensuring customers achieve long-term value and success. You will manage a portfolio of mid-market and enterprise accounts, leading adoption, engagement, and risk mitigation initiatives. Collaborating closely with cross-functional teams, you will influence product, support, and sales strategies while representing the voice of the customer. Your efforts will directly impact retention, account growth, and customer satisfaction. This position requires an analytical, proactive, and communicative professional who thrives in a fast-paced, dynamic environment and can independently drive measurable outcomes for enterprise clients. You will also contribute to refining internal processes and sharing best practices across the organization.

• Manage post-sale strategic relationships, focusing on adoption, retention, and delivering measurable value
• Lead outcome-focused QBRs/EBRs and success planning to align customer objectives with platform capabilities
• Drive platform usage and feature engagement through enablement, education, and best practices
• Monitor account health using data insights; identify risks and coordinate mitigation efforts
• Resolve complex escalations promptly while maintaining long-term trust and satisfaction
• Partner with Sales, Engineering, and Support teams to influence renewals and expansions
• Represent the customer internally, providing actionable feedback to Product and cross-functional teams
• Support internal knowledge sharing, mentoring, and process improvement initiatives

Requirements:

• 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
• Proven track record managing complex accounts with executive-level stakeholders
• Strong communication, analytical, and problem-solving skills focused on delivering measurable outcomes
• Technical familiarity with internet and networking technologies; experience with security products is a plus
• Proficiency with CRM and support tools, such as Salesforce and Jira
• Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience
• Independent, proactive, and adaptable in dynamic, fast-paced environments

Benefits:

• Competitive base salary range: $139,440 – $164,000 USD, with potential for bonus or incentive compensation
• Equity opportunities and comprehensive benefits package
• Remote work flexibility in eligible states across the Northwest
• Opportunities for professional development, knowledge sharing, and mentoring
• Collaborative, fast-paced work environment focused on customer impact and continuous improvement