Front Desk - Pediatric Healthcare at Medical Health Associates of Western New York PLLC – Williamsville, New York

Join Our Team as a Patient Service Representative!

Location: Suburban Pediatrics & Alden Pediatrics
Position: Full-Time
Schedule: Some evening & Saturday shifts required

About Us:
At Suburban and Alden Pediatrics (a division of Medical Health Associates of WNY), we provide exceptional pediatric care and a positive experience for every patient and family. Our team members make a positive IMPACT by modeling our Core Values: Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork.

We’re seeking a Patient Service Representative (PSR) with experience in medical office settings or healthcare who is passionate about working with children and families, delivering excellent customer service, and supporting smooth office operations.

Administrative Responsibilities:

• Greet patients and visitors, check in patients, and direct them to waiting areas.
• Ensure all forms, consents, and screenings are completed.
• Answer phones, route calls, and manage messages.
• Schedule, confirm, and follow up on appointments.
• Maintain accurate patient records in the Electronic Medical Record (EMR) system.
• Process billing questions, verify insurance, collect co-pays and balances, and post charges.
• Facilitate patient flow and communicate delays.
• Support record requests, referrals, and patient check-out procedures.

Other Key Responsibilities:

• Provide friendly, compassionate service to patients, parents, and colleagues.
• Participate in quality improvement initiatives and team meetings.
• Support new programs and workflow improvements.
• Maintain confidentiality and professional ethics.
• Assist with training and serve as a resource for other staff.

• Prior experience in a medical office preferred.
• Enjoy working with infants, children, teens, and young adults.
• Strong customer service, communication, and interpersonal skills.
• Empathy, patience, and understanding.
• Organizational, time management, and attention-to-detail skills.
• Ability to stay calm under pressure and adapt to changing needs.
• Critical thinking, problem-solving, and good judgment.
• Initiative, motivation, and willingness to learn.
  

• High school diploma or equivalent; Associates degree preferred.
• Experience in office setting; healthcare/medical office settings preferred.
• Basic computer literacy; experience with EMR systems (MEDENT preferred).
• Must be available for some evening and Saturday shifts.
• Required to work at both Suburban Pediatrics and Alden Pediatrics locations.

Physical Requirements:

• Ability to lift up to 25 lbs and perform tasks that involve walking, standing, bending, and reaching.
• Clear communication and hearing skills for patient interaction and phone use.
• Work in a well-lit, secure, climate-controlled environment with quiet to moderate noise levels.