Barista Supervisor - Crowne Plaza KC Downtown Kansas City, MO in Kansas City, Missouri at Hotel Equities

In this dynamic role, you'll craft delicious beverages, oversee daily operations, and lead a friendly team dedicated to quality and efficiency.

Responsibilities

• Prepare and serve a variety of coffee beverages, teas, and food items with precision and enthusiasm, ensuring consistency and quality.
• Manage daily café operations, including opening, closing, staffing and maintaining cleanliness standards in accordance with food safety regulations.
• Utilize POS systems such as Aloha POS and Micros POS to process transactions accurately, handle cash and card payments, and manage sales efficiently.
• Oversee inventory levels, restock supplies, and coordinate food handling and preparation to ensure smooth service flow.
• Train new staff on food safety protocols, proper food handling techniques, POS operation, and customer service excellence.
• Handle customer inquiries or complaints promptly with professionalism and positive attitude to ensure satisfaction.
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Qualifications

• Proven experience as a barista and one year previous café or food service experience required
• Familiarity with POS systems such as Aloha POS or Micros POS; basic math skills for cash handling and retail math are essential.
• Demonstrated ability in time management to prioritize tasks during busy periods efficiently.
• Excellent customer service skills with the ability to engage positively with diverse guests.
• Knowledge of food safety standards, food preparation techniques, and proper food handling procedures.
• Strong leadership qualities with experience supervising or leading a team in a food industry setting preferred.
• Ability to perform physical tasks including standing for extended periods, lifting supplies, and working in a fast-paced environment

Benefits

• Free Shift Meal
• Medical/Dental/Vision/STD/LTD/Life- available after 30 days
• Paid Time Off Starting Day 1
• Reduced Room Rates throughout the portfolio
• Same day pay available
• Third Party Perks (Movie Tickets, Attractions, Other)
• Free Covered Downtown Parking
• Team Driven and Values Based Culture
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Progra