Lockbox Processor III at Fulton Bank – East Petersburg, Pennsylvania

Requisition ID: 2026-23364
Category: Operations
# of Openings: 1
Position Type (Portal Searching): Full-Time
ASC - East Petersburg
Lancaster
FLSA Status: Non-Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, onsite career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

The primary responsibility of this position is to process incoming payments and deposits in accordance with established banking procedures customer specifications, including document review and interpretation, data entry for posting funds to customer accounts, transmitting account information to internal departments and customers, and transaction balancing and reconciliation. Duties include the recognition and processing of sensitive information protected by various regulations, requiring adherence to specialized secure procedures. This position performs all tasks and functions required within the Lockbox process.

Responsibilities

• Review incoming documentation, determine appropriate banking action, identify sensitive protected information, troubleshoot and resolve minor data discrepancies, prioritize processing order based on deadlines and volume
• Enter deposit and payment data into appropriate systems in accordance with established banking procedures and customer specifications; balance and reconcile accounts, flag and reject problematic transactions
• Transmit and upload account and transaction data to internal departments through various applications, issue internal account completion notifications, compile and transaction and account statements for customers and issue related notifications
• Record, import, upload and reconcile credit card payments, remove denied/invalid entries from batch totals, resolve reprocessing requests and report transaction totals to the customer
• Identify and secure sensitive protected information (medical and credit) in accordance with internal procedures and applicable regulations, process payments through appropriate protected channels
• Sort, assemble, package and ship processed materials in accordance with customer requirements, follow procedures established by preferred delivery vendors
• Advise junior staff on departmental processes, procedures and prioritization; resolve minor escalated transaction issues

Qualifications

Education

High School Diploma or equivalent. Specialty: Or equivalent. (Required)

Experience

1 or more years Banking, data entry or deposit operations. (Required)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.