Physical Security Engineer - Programmer at Heartland Technology Group – Little Chute, Wisconsin

Position Summary:

The Physical Security Engineer – Programmer will work closely with the Senior Physical Security Programming Engineer and onsite technical team to program and configure door access, video surveillance, intercoms, etc., in addition to, supporting the network components of the physical security installation.

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS Physical Security Team that provides consultative and proactive project management support to HBS’s account base.
• Obtain knowledge on other technologies, as directed by customer demand.
• Serve both external and internal clients’ needs, understanding their concerns, and seeking to build trust.
• Provide sales consultants and fellow Engineers with physical security design assistance, review, validation, and optimization of systems and protocols.
• Contribute to product selection and research, configuration standards and best practices.
• Understanding of common vulnerabilities and associated risk mitigation strategies.
• Articulate complicated security concepts in cross-functional planning, coordination, and task execution across the spectrum of systems engineering and integration activities.
• Utilize internal and vendor resources to problem solve, determine, and document best path to resolution.
• Direct resources to team, report on progress, issues, and problem areas, as well as write and review technical documents.
• Attend and participate in weekly team calls as directed by the Team Lead.
• Recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
• Work in a team atmosphere as both a leader and contributor as assigned to resolve technical challenges and achieve goals. At all times maintaining a professional and respectful demeanor.
• Manage tasks assigned effectively without supervision.
• Cross-Education/Mentoring of other Heartland Engineers or Technicians or related personnel.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Competencies

• Accountability: Accountability looks at the extent to which an individual is willing to accept responsibility. This competency asks the question “How do you look at responsibility for your work?”
• Active Listening: Active listening looks at the extent to which an individual actively attends to, conveys, and understands the comments and questions of others. This competency asks the question “How well do you really hear and understand what others are saying?”
• Adaptability: Adaptability looks at the extent to which an individual can fit into a changing working environment. This competency asks the question “How readily can you adapt your way of working or thinking in response to changing workplace conditions?”
• Communication, Oral: Oral Communication skills looks at the extent to which an individual communicates with economy and clarity, actively engaging in conversations in order to clearly understand others' message and intent, and receives and processes feedback. This competency asks the question “How well do you send verbal messages and listen to people’s responses in order to convey information?”
• Customer Oriented: Customer orientation implies a desire to serve both external and internal clients by focusing effort on meeting the clients needs, understanding their concerns, and seeking to build trust. This competency asks the question “How well do you understand the viewpoint and objectives of the client and attempt to build and maintain long-term relationships with the client?”
• Decision Making: Decision making skills look at the ability of the individual to select an effective course of action while controlling resources and expenditures. This competency asks the question “How well do you evaluate information and decide on an appropriate course of action?”
• Problem Solving: Problem solving skills looks at the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems, and applying contingency plans to solve those problems. This competency asks the question “How effectively can you think through an issue and develop a solution to a problem?”
• Working Under Pressure: Working under pressure looks at the ability of the individual to maintain composure when exposed to stress. This competency asks the question “How well do you handle stress in workplace situations?”

Required Experience:

• 5+ years related experience (IT or physical security)
• Professional level certifications with at least 3 manufactures (Axis, Hanwha, Open Options, Lenel S2, Amag, Verkada, Meraki, ExacqVision)
• Experience with Video Surveillance systems and associated hardware/software
• IT experience in networking and Windows
• Excellent customer service skills
• Team oriented and knowledge contributor
• Ability to prioritize requirements and meet deadlines

Preferred Experience:

• Experience with Access Control systems and associated hardware/software
• Experience participating AND leading projects

Required Skills, Education and/ or Certifications required:

• Bachelor’s degree in business or I.T. related discipline and\or equivalent job experience
• Three or more video surveillance and/or door access manufacturer certifications (within 60 days)
• Valid Driver’s License

Preferred Skills, Education and/ or Certifications required:

• Milestone (Design Engineer MCDE, Integration Engineer MCIE) (required within 60 days)
• Verkada (Verkada Certified Engineer) (required within 60 days)
• Axis Certified Professional (required within 60 days)

Equal Opportunity Employer - Including Disabled and Veterans

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