Dental Receptionist at TWELVE CORNERS DENTISTRY PLLC – Rochester, New York

Twelve Corners Orthodontics & Pediatric Dentistry is hiring. Looking for a warm, positive, and dynamic personality that will welcome patients and families into the practice. Dental experience is strongly preferred.

Job Summary

The Dental Receptionist is the first point of contact for patients and plays a vital role in creating a welcoming and efficient dental practice. This position is responsible for managing front desk operations, scheduling appointments, handling patient inquiries, and coordinating administrative tasks. The Dental Receptionist ensures smooth daily operations by maintaining accurate patient records, processing insurance information, and supporting the dental team with excellent organizational and communication skills.

Education and Experience

Education

• High school diploma or equivalent required
• Certificate or diploma in medical/dental office administration preferred
• Coursework in healthcare administration, medical billing, or office management is an asset

Experience

• Previous experience as a dental or medical receptionist preferred
• Experience with appointment scheduling, patient check-in/check-out, and phone management
• Familiarity with dental software systems (e.g., Dentrix, Eaglesoft, Open Dental)
• Knowledge of dental terminology, insurance verification, and billing procedures
• Strong customer service, communication, and organizational skills

Knowledge

• Knowledge of dental terminology, procedures, and common treatments
• Understanding of dental office workflows and front desk operations
• Familiarity with appointment scheduling and patient record management
• Knowledge of dental insurance plans, billing processes, and claim submission
• Awareness of patient confidentiality and HIPAA regulations
• Basic understanding of infection control and workplace safety standards
• Proficiency in using dental practice management software and office equipment

Skills

• Excellent verbal and written communication skills
• Strong customer service and patient care skills
• Appointment scheduling and calendar management
• Multitasking and time management in a fast-paced environment
• Attention to detail and accuracy in record keeping
• Proficiency with dental practice management software and basic office applications
• Ability to handle confidential information with professionalism and discretion
• Problem-solving and conflict-resolution skills
• Teamwork and coordination with dental staff

Work Context

• Work is primarily performed at the front desk of a dental office or clinic
• Frequent interaction with patients, both in person and over the phone
• Requires sitting for extended periods, with occasional standing or walking
• Fast-paced environment with multiple tasks handled simultaneously
• Regular use of computers, phones, and office equipment
• Must maintain patient confidentiality and comply with HIPAA regulations
• Works closely with dentists, hygienists, and dental assistants to support daily operations
• May involve handling stressful situations, such as anxious patients or scheduling conflicts

Primary Job Duties

• Greet patients and visitors in a friendly and professional manner
• Answer phone calls, respond to inquiries, and route messages appropriately
• Schedule, confirm, and manage patient appointments
• Check patients in and out and update patient records accurately
• Verify insurance eligibility and process billing and payments
• Maintain patient files while ensuring confidentiality and HIPAA compliance
• Coordinate communication between patients and dental staff
• Handle correspondence, emails, and basic administrative tasks
• Maintain a clean, organized, and welcoming front desk area

Activities

• Interacting with patients to provide information and assistance
• Scheduling and adjusting appointments throughout the day
• Answering and making phone calls, emails, and reminders
• Entering, updating, and reviewing patient information in the system
• Processing payments, insurance forms, and billing documents
• Coordinating daily schedules with dentists and clinical staff
• Managing front desk workflow and prioritizing tasks
• Resolving patient questions or concerns courteously
• Maintaining organization of files, supplies, and reception area

Tools and Technology

• Dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental)
• Computers and office software (word processing, spreadsheets, email)
• Multi-line phone systems and voicemail
• Credit card terminals and payment processing systems
• Insurance verification and claims submission systems
• Scheduling and calendar management tools
• Printers, scanners, and copiers
• Standard office supplies and filing systems

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.