Technical Analyst 1 at University of New Mexico – Albuquerque, New Mexico

Requisition ID: req36227

Working Title:
Technical Analyst 1

Position Grade:
12

Position Summary:
Position Summary:

Technical Analyst 1 will assist in overseeing daily technology needs for the Finance Services and Human Resources divisions. Resolves routine to moderately complex problems. Serves as a technical resource to users/departments in deriving needs assessments, proposals, implementing requests, and solutions. May supervise or provide functional directions to support staff and/or student employees.

The ideal candidate will have a combination of effective communication, technical, and organizational skills; excellent problem-solving skills; and solid customer support skills to support a diverse customer base.

See the Position Description for additional information.

Conditions of Employment:

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Additional Requirements: Applications need to include a complete professional work history with dates and hours worked.
Campus:
Main - Albuquerque, NM

Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

Department:
IT Campus Outreach & Engagement (362A)

Employment Type:
Staff

Staff Type:
Regular - Full-Time
Status:
Exempt

Pay:
Monthly: $3,844.53 - $5,399.33

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:
Yes
For Best Consideration Date:
4/13/2026

Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
Include Resume/UNMJobs application and Cover Letter. A cover letter, for assessing additional skills and abilities that were not mentioned in the resume, as well as serving as a writing sample of communication skills. Applicants submitting incomplete application packages may not be considered for interview.Minimum Qualifications: Bachelor's degree; at least 6 months of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications:

• Proficient in Windows/Macintosh administration, troubleshooting, and basic project management.
• Experience with Active Directory groups and user access.
• Knowledge of Endpoint Life Cycle Management with experience in using Intune and JAMF to image, deploy, and secure endpoint devices.
• Ability to provide Tier 1/2 technical support, coordinating help desk operations to resolve staff technical issues.
• Effective communication for interacting with various departments, including the ability to train staff on new systems, troubleshoot software issues, and manage user access.
• Experience in inventory management of computers and related equipment
• Ability to write processes and procedures, create training materials, and keep them up to date.
• Ability to handle stress and shifting priorities.
• Understanding of data security and privacy regulations.
• Knowledge of UNM IT standard operating procedures.