Host at Castle Rock Asset Hospitality Management LLC – Nashville, Tennessee

The Host/Hostess is responsible for warmly greeting guests upon arrival, managing the seating chart efficiently, accurately quoting wait times, and ensuring a smooth flow of service within the dining room. They play a crucial role in creating a positive first and last impression for our guests.

Essential Functions:

• Guest Welcome and Seating:
  • Warmly greet all arriving guests with a genuine smile and professional demeanor.
  • Accurately record guest names and party sizes in the reservation system or on the waitlist.
  • Manage the seating chart effectively, considering server sections, guest preferences, and table availability to maximize efficiency and guest satisfaction.
  • Escort guests to their assigned tables, presenting menus and offering initial greetings.
  • Ensure tables are clean and ready for seating.
• Reservation and Waitlist Management:
  • Answer phone calls promptly and courteously, taking reservations accurately and efficiently.
  • Manage online reservation systems and confirm reservations as needed.
  • Accurately estimate and communicate wait times to guests, providing updates as necessary.
  • Maintain an organized and accurate waitlist, calling guests promptly when their table is ready.
• Communication and Coordination:
  • Maintain clear and effective communication with servers, bussers, and management regarding table availability and guest needs.
  • Relay guest requests or concerns to the appropriate staff members.
  • Inform management of any special guest needs or VIP arrivals.
• Maintaining the Host/Hostess Station:
  • Keep the host/hostess station clean, organized, and well-stocked with menus, comment cards, and other necessary materials.
  • Present a professional and organized appearance at all times.
• Guest Departure:
  • Thank departing guests warmly and invite them to return.
  • Handle guest inquiries and resolve minor issues professionally and efficiently.

Other Tasks:

• Assist with light cleaning duties in the front-of-house area as needed.
• Fold napkins, roll silverware, or perform other side work as directed.
• Assist with answering general restaurant inquiries via phone or in person.
• Maintain knowledge of the restaurant's menu, specials, and promotions.
• Collaborate with other team members to ensure smooth and efficient service.
• Perform other duties as assigned by management.

Core Competencies:

• Customer Service Excellence: Demonstrates a genuine desire to provide exceptional service and create positive guest experiences. Exhibits friendliness, attentiveness, and a proactive approach to meeting guest needs.
• Communication Skills: Possesses strong verbal communication skills, including clear and professional phone etiquette. Able to communicate effectively with guests, colleagues, and management.
• Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously, prioritize effectively, and maintain an efficient workflow, especially during busy periods.
• Problem-Solving Skills: Able to identify and resolve minor guest issues or concerns calmly and efficiently. Knows when to escalate issues to management.
• Professionalism: Maintains a professional appearance, demeanor, and attitude at all times. Represents the restaurant positively.
• Teamwork: Works collaboratively with other team members to achieve common goals and ensure a positive work environment.
• Composure Under Pressure: Remains calm and effective in a fast-paced and sometimes high-pressure environment.
• Attention to Detail: Pays close attention to details, such as accurate reservation taking and seating arrangements.
• Basic Computer Skills: Comfortable using reservation systems, point-of-sale (POS) systems (if applicable), and basic computer applications.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to bend, stoop, and reach.
• Ability to communicate clearly and audibly.
• May occasionally need to lift and carry objects up to 15 lbs.

Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in a customer service role, preferably ina restaurant setting, is a plus.
• Positive attitude and strong work ethic.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

DEI AND ESG:

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.