General Manager at Waterwalk Hospitality – Washington, District of Columbia

Company Overview: WaterWalk Hospitality is a dynamic and rapidly growing hotel management company with a portfolio of hotels across various states, each offering unique guest experiences. WaterWalk Extended Stay by Wyndham brings an innovative approach to the extended stay hotel segment, offering both traditional extended stay suites as well as unfurnished suite options for longer stay lengths. We are seeking a highly skilled and motivated professional to join our team as Hotel General Manager. This leadership role is responsible for overseeing the overall operations, guest satisfaction, and financial performance of WaterWalk Jacksonville.

Job Summary: As the Hotel General Manager, you will be the key leader responsible for the day-to-day operations and success of the hotel. This position requires a seasoned hospitality professional with a strong business acumen, leadership skills, and a commitment to delivering outstanding guest service. The successful candidate will have a proven track record in hotel management, ensuring operational excellence, financial success, and a positive work environment.

Key Responsibilities:

Operational Leadership:

• Oversee all aspects of hotel operations, including front desk, housekeeping, and maintenance.
• Implement and uphold brand standards to ensure consistent and high-quality guest experience.

Guest Satisfaction:

• Foster a culture of exceptional guest service and satisfaction throughout the hotel.
• Address guest concerns promptly and implement measures to enhance overall guest experience.

Financial Management:

• Develop and manage the hotel budget, ensuring financial goals are met.
• Implement cost control measures through CPOR and labor management as well as revenue optimization strategies.

Team Leadership:

• Lead, motivate, and mentor hotel staff to achieve excellence in performance.
• Foster a positive and collaborative work environment.
• Full accountability for hiring, onboarding, and retention of property team members
• Driving engagement, culture, and morale
• Conducting performance reviews, coaching, and corrective action
• Ensuring compliance with:
• Wage & hour laws
• Scheduling practices
• Company policies and SOPs
• Partnering with HR on investigations, leaves, accommodations, and employee relations

Sales and Marketing Collaboration:

• Collaborate with the Director of Sales to drive revenue through effective sales strategies and marketing initiatives.
• Develop and maintain relationships with local business partners and the community.
• Partnering with Revenue Management on:
• Occupancy, ADR, RevPAR performance
• Length-of-stay strategy
• Mix of furnished vs unfurnished inventory
• Weekly/monthly forecasting and demand planning
• Accountability for budget vs actual performance

Quality Assurance:

• Conduct regular inspections and audits to ensure adherence to brand standards and quality assurance.
• Implement corrective actions as needed.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations, implementing protocols to maintain a safe environment for guests and staff.
• Conduct regular training on safety procedures.

Reporting and Communication:

• Prepare and present regular reports to corporate leadership on the hotel's performance.
• Communicate effectively with all stakeholders, providing updates on key initiatives and challenges.

Data Analysis and Action Plans:

• Utilize expertise in analyzing and interpreting data from standard industry reports to inform decision-making.
• Create and manage action plans at both corporate and property levels to identify root-cause issues and drive performance improvement.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. Advanced degree or industry certifications are a plus.
• Proven experience as a General Manager in the hotel industry.
• Strong business acumen and financial management skills.
• Excellent leadership and interpersonal abilities.
• Familiarity with hotel management software and systems.
• Ability to create and manage action plans to drive performance improvement.
• Strong analytical, strategic, and problem-solving skills.