Care Coordinator at The Crossroads Center – Cincinnati, Ohio

JOB TITLE: Care Coordinator

DEPARTMENT: Women’s Residential Services

REPORTING TO: Clinical Manager

DATE: Rev. 01/2024

POSITION OVERVIEW

Provides case management services to a target population of Ohio residents with active/historical use of substances which may include mental health disorders.

SCOPE OF RESPONSIBILITIES

• Provides clinical therapeutic and case management services for adults with substance use disorders and/or psychiatric disabilities to assist them in improving their current level of functioning in the community.
• Completes comprehensive case management assessments for identification of patient needs, level of functioning, support network, adequacy of living arrangements, financial status, physical health, level of self-care.
• Works from and contributes to the care plan established by the primary therapist.
• Ensure member has applied for benefits and health insurance such as SSI, SSDI, Medicaid or Medicare. Complete or assist in that process.
• Ensure access to local resources, including psychiatric and medical care, housing, rehabilitation programs, drug/alcohol services, socialization activities, providing transportation and accompanying the client when necessary. Communicate regularly with other treatment providers.
• Actively outreach clients on caseload who have not been in contact and ensure engagement in services in their home, transitional housing placement or on the streets.
• May refer to or conduct support groups and teach classes on topics such as money management, vocational or job coaching, and life skills training.
• Complete and enter all documentation into the patient/client’s medical record according to The Crossroads Center’s standards of practice in Electronic Health Record – CareLogic and/or Methasoft within proscribed timeframes as outlined in TCC documentation policy.
• Meet weekly, monthly, and quarterly billing quota as established by the organization.
• As time allows or as requested, assist in the daily operations of the Map, and/or residential programs.
• Attend scheduled staff meetings, supervision and training as requested.
• Work cooperatively with other team members.
• Other duties as requested.

SKILLS AND QUALIFICATIONS

To perform this job successfully, an Individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Abilities

• Ability to read, analyze and interpret human service periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Knowledge of or experience with DSM IV diagnoses, assessment of level of functioning, DMH documentation, EBP’s such as Motivational interviewing, DBT, Cognitive Behavioral Therapies, Trauma Informed Care, Housing First, etc. Ability to work independently and on a collaborative team. Initiative and solution focused practice.
• Uses good time management skills and resources to balance case load direct service and paperwork.

Position Requirements

• Associate degree in psychology, social work, or related field preferred; Master’s degree preferred.
• CDCA and Valid Ohio Driver’s License.
• Two (2) years’ experience providing services to adults who have been diagnosed with a substance use disorder and/or mental health diagnosis required.
• Knowledge of the effects of trauma. Proven proficiency with both oral and written communication skills.
• Organizational skills and the ability to complete multiple tasks a must.
• Strong interpersonal skills and the ability to deal effectively with the public, other team members and elected officials.
• A flexible work schedule is required in order to respond to clinical needs and other emergency situations.

Work Environment

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. (The employee must occasionally lift and/or move up to 15 pounds). Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.