Solution Delivery Engineer 1 at Zetron – Knoxville, Tennessee

ABOUT US:

For 40 years, Zetron (Codan Company) has delivered interoperable end-to-end command & control systems across multiple industries and international markets. With over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries, we are an established global leader in connecting communications centers with field operations, personnel, and constituents.

Zetron has more than 400 employees worldwide, including additions to its development, services, sales, support and back-office teams. Zetron is headquartered in Redmond, Washington (USA), with operations throughout the United States such as Knoxville, TN, Canada, the United Kingdom, and Australia to serve its growing global customer base in more than 80 countries around the world.

ABOUT THE ROLE:

Provide technical input and support of system projects. Complete the installation of system equipment and ensure applications/solutions are functioning according to specifications. Support senior Solution Delivery Engineers in the field with installation and configuration of highly sophisticated system solutions. Participate in pre-sales presentations, product demonstrations, and interact with the customers and /or users in a professional manner. Assist Solution Delivery Support Engineering staff with system staging as needed.

What makes a successful Solution Delivery Engineer Level 1?

• Participate in both pre-sale and post-sale technical support activities including, but not limited to, assessment of client needs, preparation of products for installation.
• Assist with the creation of system design documents meeting customer requirements and support all aspects of the project through completion.
• Serve as technical liaison between the project management office, development engineering, manufacturing operations, and the customer's technical staff.
• Ability to read and understand the contents of agreements and contracts that pertain to the project under management.
• Participate in the design review process as required.
• Support system level trouble shooting with technical skill and the ability to problem solve.
• Complete the installation of system equipment at client locations, including completion of IT cabling as required.
• Ensure accurate and timely system testing and recording of faults as required by the project.
• Support the development of system design documentation including, but not limited to, as-built system documentation, customer needs assessment, requirements trace matrix, acceptance test procedures, bills of materials, installation and commissioning documents, and detailed upgrade procedures.
• Assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment; collaborate with other teams as needed to devise solutions.
• Ability to learn accurate documentation of project and QA records including, but not limited to, fault records, test result sheets, configured records, and technical documentation.
• Provide technical support to the Project Manager and be able to converse with the customer, system sales, the development engineering function and manufacturing to ensure the customer’s technical requirements are met.
• Complete detailed task list, track labor hours produce progress reports, both orally and in writing to the Project Manager
• Report design, reliability, maintenance problems and product manual corrections/improvements to engineering for review via an engineering change process system and through direct consultation as assigned.
• On an occasional basis may be required to conduct reseller and end-user training programs.
• Support senior Solution Delivery Engineers in the planning, execution, monitoring, and documentation of laboratory assignments necessary for the verification of customer issues and continuous improvement efforts.
• Required to perform the job functions in a safe manner.

As a Key Memember of the Team, You Must Be Able To?

Other Duties Assigned By The Company.

TRAVEL: ABOUT 35% OF THE TIME

• Ability to travel overnight
• Ability to Travel Internationally, mainly in North-America and Latin America

EDUCATION & EXPERIENCE: The following list of requirements are considered the minimum levels of education and experience necessary to perform this job successfully. Any equivalent combination of education and experience that provides the applicant with the knowledge, skills, and abilities to perform the job is acceptable.

• Minimum two to three (1-2) years of hands-on experience in a related field, or Associate's degree in Electronics and Computer Sciences or equivalent, and some other customer facing experience.
• Or any combination of education and experience that provides equivalent expertise.

BENEFITS AND CULTURE:

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where sharing ideas and innovation is strongly encouraged. Zetron embodies the values of those who work here, embraces diversity, and offers a comfortable and casual atmosphere where people work hard and feel a part of the organization. At Zetron we not only create and stand behind solutions that help save lives, but our employees are also offered a competitive compensation and benefits package.

Our U.S. Benefits include:

• Medical, Dental, Vision Benefits
• 401(k), including a Company match
• Generous Paid Time Off Packages
• Company paid short-term and long-term disability coverage, basic life insurance and wellbeing benefits
• Flexible working hours
• The ability to grow your career by attending various educational programs and/or trainings
• 10 paid holidays
• Incentive Bonus Plans
• Perks and discounts
• And more!

Interested in a career with us?

Simply click on “APPLY” and we’ll be in contact shortly

Zetron, Inc. is an equal opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, gender identity, protected veteran status, disability status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425.820.6363, ext. 294 or via e-mail at careers@zetron.com