Senior Alumnae Operations Manager at Kappa Delta Sorority – Memphis, Tennessee

Senior Alumnae Engagement Manager

MEMBER EXPERIENCE DEPARTMENT

Title: Senior Alumnae Engagement Manager

Supervisor: Director of Member Experience

Status: Full-time Exempt

Location: Remote or Memphis, TN

Position Summary

The Alumnae Engagement Manager-Sr. serves as the senior strategic leader for alumnae and volunteer engagement across Kappa Delta. This role executes the vision set by the National Vice President-Alumnae by developing strategies that facilitate a cohesive alumnae and volunteer experience that strengthens engagement, retention, leadership pipelines, and long-term connection to the Sorority.

As the organization’s subject matter expert on alumnae and volunteer populations, the Alumnae Engagement Manager partners cross-functionally and with volunteer leadership to design frictionless processes, lead change initiatives, and deliver meaningful, high-quality member experiences at scale. This role exercises significant influence across staff teams, volunteer leaders, and governance bodies and plays a critical role in shaping how alumnae and volunteers engage with Kappa Delta throughout their lifetime.

This is a full-time staff position based at headquarters in Memphis, TN. Remote employment will be considered for candidates outside of the Memphis metropolitan area. The Alumnae Engagement Manager reports to the Director of Member Experience and works closely with the National Vice President–Alumnae, National Council, and the Training & Development team.

Why This Role Matters / What You’ll Influence

This role directly shapes the long-term strength, sustainability, and relevance of Kappa Delta. Through strategic leadership of alumnae and volunteer engagement, the Senior Alumnae Engagement Manager influences:

Howalumnaeremainconnected, valued, and engaged throughout their lifetimeThe strength and readiness of volunteer leadership pipelines at the local and national levelsThe consistency, clarity, and quality of thealumnaeand volunteer experience across the organizationThe organization’s ability to scale engagement efforts whilemaintaininga high-touch member experienceCross-functional alignment and execution of enterprise priorities that rely on volunteer andalumnaeparticipationSuccess in this role has a measurable impact on engagement, retention, leadership development, and organizational effectiveness.

Essential Functions

Strategic Leadership & Collaboration

Own theenterprise strategyforalumnaeand volunteer engagement, experience, and retentionServe as the organization’s subject matter expert onalumnaeand volunteer populations, trends, and best practicesLead cross-functional initiatives that enhance engagement, including process redesign, digitization, pilot programs, and vendor partnershipsIdentifyand implement efficiencies that improve execution while preserving a high-quality member experienceServe as a strategic thought partner to the Director of Member Experience, proactivelyidentifyingrisks, opportunities, and decision pointsPromote a culture of continuous improvement, innovation, and learning across staff and volunteer partnersActively engage in enterprise-wide strategic efforts and support the organization’s functional structure

Volunteer Pipeline & Experience

Own the end-to-end volunteer lifecycle, including recruitment, appointment, onboarding, engagement, recognition, and retentionDevelop and implement strategies to recruit qualified volunteers aligned to organizational needs, skills, and experienceDesign and continuously improve volunteer experiences that foster belonging, clarity of role, and sustained engagementPartner with the Foundation to align volunteer recruitment and volunteer data practicesLead volunteer engagement strategy and execution for the biennial National Convention, Volunteer Appreciation Month, and related initiativesDevelop andmaintainvolunteer policies in alignment with staff policies and legal and ethical standards, in partnership with HRDefine requirements and lead adoption of volunteer data usage in Salesforce across the organization

Alumnae Experience and Chapters

Serve as theprimary headquarters leader for Alumnae Chapters and alumnae-at-large, setting strategic direction and ensuring consistent, high-quality supportAct as staff liaison to the National Vice President–Alumnae and Alumnae National Leadership Team (A-NLT)Leadalumnaeengagement strategies, including dues models, reinstatements, resignations, recognition programs, and membership milestonesOversee strategy and execution ofalumnaeinitiatives and engagement opportunities, including LinkedIn Network, Ever Loyal Adventures, and Ever Loyal pledgePartner with Communications to define and execute alumnae-focused communication strategiesLead change management planning and communications for alumnae-related initiativesDevelop and monitor KPIs related to alumna eengagement and chapter health; translate insights into strategic recommendationsProvide strategic oversight for Alumnae Chapter training, officer development, and leadership resourcesStrengthenalumnaevolunteer leadership pipelines through updated manuals, onboarding resources, role-based guides, and ongoing trainingProvide strategic oversight for Billhighway platform usageOverseealumnaedata governance, requests, and lifecycle managementPartner with the Foundation to promote alumnae participation in Foundation programs and initiativesEvents and Programming

Set strategy and provide leadership oversight for alumnae-focused programming at National Convention and other major eventsPartner with Communications and BTA to oversee event registration platforms, data strategy, and attendee experienceCollaborate with Marketing & Communications to drivealumnaeand volunteer participation through coordinated outreach and digital engagement

Additional Responsibilities

Perform additional duties and strategic projects as assigned in support of organizational priorities

Performance Expectations & Leveling Alignment (Senior Manager)

This role is aligned to Senior Manager–level expectations, including:

Ownership of strategy, outcomes, and continuous improvement within a core functional areaLeadership through influence across staff, volunteers, and governance bodiesAbility to translate enterprise strategy into clear plans, timelines, and executionEffective change leadership and communication in complex, matrixed environmentsUse of data, KPIs, and insights to inform decisions and measure success

Requirements

5–8 years of professional experience in nonprofit management,alumnaeor member relations, association management, community engagement, customer experience, volunteer management, or related fieldsDemonstrated ability to operate at a senior manager level, owning strategy and outcomes while leading through influenceStrong project management skills with experience improving complex workflows, preferably in volunteer-driven or association environmentsExcellent written and verbal communication skills, including executive-level presentations and meeting facilitationStrong executive presence and relationship-building skillsProven critical thinking, problem-solving, and decision-making abilitiesProficiencywith Microsoft 365, Salesforce, Adobe Acrobat, and ability to learnnew technologyplatforms quicklyWorking knowledge of social media platforms and their application to engagement strategiesExceptional attention to detail with the ability to balance strategic planning and tactical executionAbility to manage time, prioritize effectively, and meet deadlines in a fast-paced environmentAbility to travel occasionallyPreferred Qualifications

Project Management certification (PMP, CAPM, or equivalent)Prior experience working or volunteering within a fraternal, membership, or volunteer-led organizationMembership in Kappa Delta Sorority