Order Assignment Coordinator at Fastsigns Everett-Lancaster-York – Everett, Washington

Position Title
Order Assignment Coordinator

Employment Status & Work Hours
Location: Everett, WA
Full-Time, Non-Exempt, Monday to Friday

Position Summary
We’re looking for a highly organized and proactive Order Assignment Coordinator (O.A.C.) to be the central hub of our fast-paced E-Commerce team. This role plays a critical part in ensuring every incoming customer email and order is reviewed, routed, and assigned accurately so work moves efficiently and customers receive exceptional service.

As the O.A.C., you’ll help drive operational excellence by monitoring daily order volume, balancing team workloads, and stepping in when clarification or follow-up is needed. Your attention to detail and sense of ownership will directly impact turnaround times, internal efficiency, and overall customer satisfaction.

If you thrive in a high-volume environment, enjoy creating order out of complexity, and take pride in accuracy and accountability, this is an opportunity to make a meaningful impact within a high-performing team.

Compensation & Benefits
● $25.00 to $27.50 an hour (depending on level of experience)
● Comprehensive benefits include Medical, Dental and Vision Insurance
● Various voluntary insurance benefits including short-term disability, life ad&d, critical illness, accident
● 401(k) Retirement Plan with employer match
● Paid Time Off: Accrue up to 120 hours per year
● 7 paid holidays plus 1 Floating Holiday
● Opportunities for career advancement

What You'll Do
● Sort and assign daily incoming customer emails to the appropriate person or department based on task type, territory, and order needs
● Ensure customer orders and requests are routed efficiently to support on-time processing and customer satisfaction
● Monitor volume and balance incoming work across multiple teams and individuals, reassigning tasks when needed
● Respond to customer emails directly when clarification or additional information is required before assignment
● Assist team members with locating and tracking client communications across multiple teams and systems
● Work closely with the E-Commerce Director and team Supervisors to notify leadership of trends, workflow issues, or recurring challenges
● Provide daily updates to the team regarding Order Entry territory switches or assignment-related changes through designated communication channels
● Support internal communication and accountability by ensuring handoffs are clear and follow-through happens consistently
● Perform other duties as assigned

Required Qualifications
● High school diploma or equivalent
● 3+ years of experience in customer service, order processing, order management, email triage/shared inbox support, or administrative coordination
● Strong ability to manage high-volume inbound emails/orders with speed and accuracy
● Experience routing/assigning requests to the correct person or department based on task type, territory, or priority
● Excellent written and verbal communication skills, including professional customer email responses
● Strong organizational skills, attention to detail, and consistent follow-through
● Ability to multitask, prioritize competing deadlines, and stay accountable in a fast-paced environment
● Proficiency with Google Workspace and comfort learning new systems
● Working knowledge of CRM/order platforms
Preferred Qualifications
● Associate’s or Bachelor’s degree in Business, Operations, Communications, or related field
● Experience in E-Commerce, order entry, production, manufacturing, or fulfillment environments
● Familiarity with territory-based order routing, workflow coordination, or queue management
● Experience balancing workload across multiple teams and adjusting assignments in real time
● Ability to identify trends, flag issues, and support process improvements (SOPs, documentation, team updates)

Get to Know Us
Come be a part of the #1 FASTSIGNS location globally, right here in Everett!
Who are we? We are an employee-rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we've built can sincerely improve the lives of our employees and our customers - that's why we've made "improve life, together" our purpose.

What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow raising, inventive, growing company and we can’t do it without the best people and team.

We are looking for a passionate co-worker, great communicator and an excellent person to be a critical part of our team; someone special to take REALLY good care of our craft and customer. Here at FASTSIGNS, we have high expectations for customer obsession and company culture. We have chosen a culture of –
● Communication (the key to our success)
● Performance (help us grow as individuals and as an organization)
● Kindness (a place where everyone can thrive) as the foundation on which to build.
Creating this type of workplace takes hard work and dedication from everyone involved, but we are committed to the process.

We’ve built something special; perhaps you can be part of it.

The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.