PAFS Team Leader at Waterbury Hospital – Waterbury, Connecticut

SCOPE OF POSITION:

Responsible for the coordination/facilitation of all activities associated with the Patient Access/Financial Services teams, to insure that maximum productivity and accuracy is achieved by all team members. Provide guidance and support to team members. Reports to the Director, PAFS.

RESPONSIBILITIES:

· Coordination of all team activities to include staffing, payroll, scheduling/proper coverage of all shifts/days

· Evaluates individual and team performance via PFP system/counsels and disciplines individuals/team as necessary; assists in hiring and recommends termination.

· Schedules and conducts team meetings on a regular basis, maintaining appropriate records/minutes

· Works with team to establish measure and control quality initiatives using TQM/other techniques.

· Understands and performs all functions related to team; assists in individual functions as necessary.

· Keeps team/dept. manager informed of all pertinent internal and external information/policies/updates; insures compliance to state, federal and third-party requirements pertaining to team functions. Attends seminars and workshops as scheduled.

· Develops and presents educational programs/.focus groups for team/patients/staff/community relating to billing/financial issues

· Prepares statistical/status reports and special projects for team, management and others as required.

· Insures optimal performance of all related systems/technology for team; works with Systems Support/Director and Information Services on system projects/implementation and any technology-related issues.

· Teamwork: Promotes and maintains effective working relationships within a multi-skilled team environment to facilitate dept./hospital vision and goals.

· Performs related duties as assigned.

REQUIREMENTS:

· Knowledge and ability to use PC/CRT and other technology required in the completion of daily responsibilities.

· Excellent interpersonal, organizational and communication skills

· Ability to function effectively under pressure: ability to use good judgment and make timely decisions

· Demonstrates effective leadership skills in words and actions

· Knowledge of all state, federal and third-party billing/registration regulations and requirements

· Familiarity with Credit & Collection policies/Fair Debt Collection law.

· Maintains patient confidentiality

· Knowledge of medical terminology

· Ability to work rotating shifts and/or expanded hours

· Ability to function as team coordinator for any PAFS team as established in rotation plan

· Effective use of time management/able to establish and set priorities and make independent decisions

· Excellent organizational and analytical skills

· Requires knowledge and use of reference materials as provided in a multi-faceted environment i.e. manuals, memos policies and procedures.

· Ability to work in a business environment which requires the accessing of information from many sources, locations and media. Physical requirements may involve some physical labor in performing research and other job responsibilities i.e. lifting, walking, bending, standing, pulling boxes, pushing wheelchairs and stretchers.

ACCEPTABLE EXPERIENCE AND TRAINING:

· Bachelor's degree required.

· One to three years' experience in a supervisory capacity in the healthcare field or five years progressively responsible work experience in a Patient Accounts, Access or related setting.