Practice Manager- Community Health at Optimus Health Care, Inc. – Bridgeport, Connecticut

Join a Team That Makes a Difference at Optimus Health Care!

Are you passionate about providing high-quality, patient-centered care? Optimus Health Care—the largest provider of primary health care services in Fairfield County—is looking for dedicated professionals to join our team! With multiple locations in Bridgeport, Stratford, and Stamford, our mission is to be a lifelong health care partner, dedicated to achieving optimal wellness for the communities we serve.

Optimus Healthcare is looking for a Practice Manager with five years of healthcare experience to join our team. The Practice Manager will have oversight for adult, family & internal medicine at our freestanding primary care clinic located in Bridgeport, CT.

The Practice Manager is responsible for aiding, directing, planning, coordinating, and supervising the operations within a designated site. The Practice Manager will assist senior leadership with long-term planning of priorities to maintain operations ensuring activities are appropriately integrated into the strategic direction, as well as the mission and values of the organization while ensuring compliance with regulatory agencies such as the Joint Commission, HRSA and the Connecticut Department of Public Health.

1. Enforces Optimus’ mission and strategic vision and PCMH model.

2. Recommend operational improvements to improve efficiency, effectiveness, and patient experience.

3. Supervise and serve as a resource for the daily operations and activities of the site, including managing and oversight of clinician patient schedules, daily front office staffing and responsibilities, patient access, patient continuity and patient flow.

4. Analyze data, including visits per clinician/site, no-show rate, next day appointment, payor mix and implement changes to improve operations and quality of care provided.

5. Monitor call center activity and scheduling through out the day.

6. Establish goals, objectives, and procedures for improving operations, including increasing the number of visits for the site, patient experience, and customer service.

7. Work closely with the Human Resources Department on recruitment of front office staff, staff development, and employee performance standards.

8. Assist with the business and financial affairs of the site and contribute to the fiscal management in conjunction with the Finance Department.

9. Collaborate with the clinicians and Medical Director to ensure notes are completed and closed in the time required in accordance with Optimus policy.

10. Oversee front office staff regarding their responsibilities, including registration, insurance information/verification, patient flow/recalls and customer service.

11. Collaborate with the Billing Department to provide training and weekly auditing of front office staff to ensure the quality and accuracy of registration information obtained to bill clean claims.

12. Collaborate with the and nurse manager and administration to improve the efficiency of the site, productivity, patient experience and the delivery and quality of care.

13. Collaborate with the nurse manager and administration on panel management, population health, and care gap closure.

14. Collaborate with the nurse manager and administration to resolve issues relating to patient safety, care, and service and to assist clinical care teams in meeting operational aspects of its goals and objectives.

15. Conduct monthly staff meetings to ensure staff are informed of organizational activities, including new and updated policies and procedures, new hires, and projects.

16. Meet and collaborate frequently with the medical director, administration, and nurse manager to review data and ensure operational efficiency, excellence patient experience, and staff satisfaction.

17. Enhance operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.

18. Ensure practice compliance with all regulatory agencies governing health care delivery and the rules, regulations, or guidance of accrediting bodies.

19. Maintain a thorough working knowledge of all aspects of EPIC.

20. Ensure staff addresses patient no-shows to ensure compliance with such patients’ preventive and chronic care needs.

21. Responsible for complaints of patients of the site related to operations, including tracking and timely resolution of complaints in accordance with policy.

22. Work closely with the Quality Department to ensure continuous Joint Commission readiness and to address survey concerns in a timely manner.

JOB QUALIFICATIONS/REQUIREMENTS

EDUCATION: Bachelor’s degree preferred, or an associate degree with 5 years’ supervisory experience.

EXPERIENCE: Five years’ experience in the medical field. Experience in Health Care Practice Management Systems.

LANGUAGE SKILLS: Bi-lingual Spanish/English helpful

REASONING ABILITY: Critical thinking, analytical and problem-solving skills

LICENSURE / CERTIFICATION: MHA preferred but not required

Professional positive attitude, vision, understanding of customer service principals, trustworthiness, and excellent interpersonal skills to successfully accomplish tasks necessary to meet high standards of ethical and social responsibility required by this position.

Working for Optimus:

• OHC provides a fun, fast-paced working environment, where our commitment to quality is present in every job function.

• 100% Outpatient Setting

* Excellent health & welfare benefit options

• Competitive Compensation

• Optimus and its caring, multilingual staff proudly serve our community in a patient-centered environment.

Optimus is committed to providing equal employment opportunities to all applicants and employees as protected by applicable federal and/or state law.