Claims Manager (Property Focus) at Society Insurance Company – Fond du Lac, Wisconsin

Overview

Protecting our policyholders’ dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.

Society Insurance is seeking a Claims Manager (Property Focused) to join our Claims team. This position will provide oversight to the claims staff with recommendations and actions to take when reviewing and analyzing property, coverage, and issues on losses.

About the Role

• Collaborates closely with the Underwriting, Risk Control, and Marketing departments by providing feedback on claims trends.
• Monitors state and department results throughout the year, adjusting strategy to achieve company goals.
• Utilizes department key performance measures and completed audit results as a tool for coaching adjusting staff.
• Recommends action by reviewing and analyzing damages, coverage, and property issues.
• Provides quality service by maintaining claims support quality and customer service standards; analyzing and solving difficult quality and customer service problems; initiating audits; recommending system improvements.
• Reviews department-related expenses for reasonableness and necessity.
• Accomplishes claims support operations by managing claims support process; evaluating work results; and enforcing claims support productivity standards.
• Prepares for after-hours claims emergencies by coordinating the emergency response team.
• Provides authoritative support by attending conferences and conducting field audits.
• Maintains staff by recruiting, selecting, and training employees; developing personal growth opportunities.
• Supervises a property team of six direct reports.

About You

• You are skilled at attracting, identifying, and developing top talent.
• You are decisive and make decisions based on data and sound evidence.
• You enjoy coaching and empowering others.
• You take a systematic approach in continuously seeking best practice opportunities.
• You enjoy seeking innovative approaches to address problems.
• You encourage ownership of the company’s mission, goals, and values.
• You easily build rapport using diplomacy and tact and can readily diffuse high-tension situations.
• You drive results by motivating and setting high standards.

What it Will Take

• Bachelor’s degree in business or related field OR at least 7 years of supervisory claims experience.
• At least 10 years of experience in property claims including the following: direct field claims losses, coverage analysis, litigation management, and substantial claims supervisory experience.
• Ability to obtain and maintain proper licensing prior to handling a state where Society requires it.
• A proven record of exemplary performance in direct handling of losses and claims supervision.
• Recognized high-level designation (example: CPCU, AIC, CIC).
• Valid driver’s license and a satisfactory driving record (based on Society Insurance’s guidelines).
• Significant experience in the direct handling of file investigations into property claims pre-suit and in-suit highly desirable.

What Society Can Offer

• Comprehensive Benefits Package: Salary with bonus plan; health, dental, life, and vision insurance
• Retirement: Traditional or Roth 401(k) Defined Contribution Plan PLUS Profit-Sharing Plan
• Work-Life Balance: Company-paid holidays; flexible scheduling; PTO; telecommuting options
• Education: Career Coaching; company-paid courses; student loan and tuition reimbursement
• Community: Charitable Match; paid volunteer time; team sponsorships
• Wellness: Employee Assistance Program; wellness initiatives/rewards; health coaching; and more.

Society Insurance prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Society Insurance also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans with Disabilities Act and applicable state and local laws.

Society Insurance is a drug-free workplace. Any candidate who receives an offer of employment from Society will be required to undergo a pre-employment drug test for controlled substances. All offers of employment are contingent upon successful completion of the pre-employment drug test, which is conducted in accordance with Society’s substance abuse policy.