Supervisor Adoptions in Edmonton, Alberta at Edmonton Humane Society

The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral rehabilitation, care, enrichment and rehoming. Beyond animal sheltering, we engage with the community through various programs and services to support happy, lifelong bonds between people and pets.

Reporting to the Manager of Customer Experience, the Adoptions Supervisor oversees daily adoption activities, ensuring successful matches and educating adopters on animal care needs. This role prioritizes visibility to the public, upholds exceptional customer service standards, and manages staff scheduling. Additionally, the Adoptions Supervisor provides support to the Animal Care and Admitting teams as needed to maintain high-quality animal care and customer service.

Staff Management

• Coach, develop and motivate staff through 1:1 meeting, performance development conversations and regular walk-arounds
• Perform investigations into incidents and performance when required, identify routes to effective resolution
• Working in conjunction with other supervisors, identify and create an effective plan to continue to improve staff morale and engagement
• Supervise department volunteers and coordinate volunteer workflow

Interdepartmental Support

• Provide excellent customer service and education (answer questions and resolve customer concerns and complaints)
• Have an understanding and are fully trained in all areas of operations, including Admitting, Adoptions and Animal Care in order to provide seamless support across operations

Administration

• Participate in recruitment, hiring, onboarding, and training of staff and volunteer positions
• Review and maintain accurate animal records on Shelter Buddy
• Maintain adherence to policies/protocols/standards related to cleaning and sanitation
• Daily open/close administrative duties including ordering/receiving shelter supplies
• Creating and ensuring SOP’s, forms and health and safety regulations are current
• Daily scheduling for team members through ADP management
• Assisting in developing the budget and capital projects

• Completion of High School diploma required
• Minimum 6 months experience in a supervisory/leadership role required
• Minimum 6 months of experience in a customer service role required
• Computer skills (intermediate proficiency in MS Word, Excel and Outlook, internet)
• Experience working and handling animals

The ideal candidate possesses strong customer service skills and experience handling animals, including those in distress or deceased. You are passionate about coaching and mentoring staff, fostering a collaborative, engaged, and productive team. Thriving in a fast-paced environment, you can effectively multitask with minimal supervision. With excellent communication skills and a solid understanding of emergency response protocols, you remain calm and empathetic in high-pressure situations. Additionally, you are confident and adept at working with a culturally diverse team of staff, volunteers, and community members.

• Compensation: EHS offers a competitive not-for-profit compensation package which includes a comprehensive benefits package, and a strong work-life balance.
• Hours: 40 hours a week; however, is expected to work hours as required to fulfill department responsibilities. Some evenings and weekends may be required.

If you are looking for a rewarding career in an exciting fast paced environment, we invite you to forward your resume and salary expectations, in confidence, by email to hr@edmontonhumanesociety.com

The Edmonton Humane Society is an equal opportunity employer and we thank all applicants for submitting their resume. However, only those candidates considered for employment will be contacted.

The Edmonton Humane Society was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers and our role as a community leader. We understand that creating a culture of belonging where people’s unique backgrounds, experiences, and perspectives are valued, respected, and viewed as an asset helps us serve our community and animals better. Our commitment to employment practices representing diversity, equity, inclusion (DEI) and reconciliation helps us support pet owners facing access to care challenges, strengthens the human-animal bond, and builds a more compassionate, engaged, inclusive society.

The Edmonton Humane Society is a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for its dedication to maintaining the highest standards of health and safety for staff, volunteers, and the animals in our care.