Lead Administrative Program Support Specialist in Richmond, Virginia at The Choice Group

Are you passionate about working for a company that makes a difference in the community? We’re looking for a Lead Administrative Program Support Specialist to support our programs that help individuals with disabilities in obtaining and maintaining competitive, integrated employment in the community.

Key Responsibilities:

• Coordinate day to day operations in the office, identify and report issues to CFO and assist with resolution for problem areas identified.
• Serve as the primary point of contact for internal and external communications.
• Communicate effectively with internal staff, referral sources, and clients. Responsible for handling inquiries and issues from all parties.
• Monitor deadlines and follow up on action items to ensure timely completion.
• Coordinate the timely processing of new referrals/cases, authorizations, tracking and processing data in electronic case management systems across all administrative programs.
• Delegate tasks appropriately among team members to ensure workload balance and effective task completion.
• Cross reference records to ensure accuracy.
• Provide administrative support functions for assigned programs, including back up administrative support to different programs/services.
• Train administrative staff.
• Maintaining clear and effective communication with team members, stakeholders, and other departments to ensure alignment and collaboration.

Qualifications:

• Excellent verbal and written communication skills
• Strong organizational skills
• Demonstrated leadership capabilities
• Proficiency in data analysis and reporting
• Experience in managing projects
• Familiarity with office management software and tools
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and manage time efficiently
• Strong collaboration skills
• A keen eye for detail
• Flexibility and adaptability to change in a fast-paced work environment.
• A focus on providing excellent service to internal and external stakeholders.

Education:

Prefers a Bachelor’s degree and two years of related experience, Associate’s degree and four years of related experience, or High School diploma and ten years of related experience

What We Offer:

• Competitive pay based off experience and education
• Benefits to Full Time Employees, including:
  • Health/Dental/Vision Insurance
  • Short Term Disability and Group Term Life Insurance covered at 100%
  • Additional Fringe Benefits
  • Retirement Plan
  • Paid Time Off
  • Professional Development Fund
  • Free LPC Supervision
• Opportunities for professional growth and development
• A rewarding role where you can provide administrative support to make a real impact in people’s lives