Shift Leader in Garrettsville, Ohio at Dairy Queen

We are seeking a motivated leader who can run a shift like it’s their own business. As a Shift Leader, you will be responsible for team performance, guest satisfaction, food safety compliance, and operational execution during your shift. You will coach team members, manage labor and productivity, handle guest concerns, and ensure the restaurant operates efficiently and profitably. This role requires strong decision-making skills, accountability, and the ability to maintain composure in high-volume environments. If you take pride in leading from the front and setting the pace for the team, this is the opportunity for you.You’ll lead the team during your shift — ensuring speed, accuracy, cleanliness, and an exceptional guest experience. You are responsible for keeping the operation running smoothly from start to finish.Responsibilities:Lead and direct team members during assigned shifts Ensure food quality, speed of service, and guest satisfactionManage labor and productivity during your shiftCoach and develop team members in the momentHandle guest concerns and service recovery professionallyEnforce food safety, cleanliness, and health standardsCount drawers and manage cash accurately (if applicable)Open and/or close the restaurant following company proceduresMaintain a positive, high-energy work environmentCommunicate clearly with management and team membersWhat We’re Looking For:Strong leadership presenceMoves with urgencyWorks well under pressureTeam player mindsetAble to lift 50 lbs and stand full shiftNights and weekends requiredPrevious restaurant experience preferredThis Role Is NOT For You If:You avoid accountabilityYou struggle to make decisionsYou shut down during busy periodsYou blame others instead of solving problemsYou are not comfortable holding team members to standardsBenefits:Free Manager mealsFlexible ScheduleFree Birthday Cake on your Birthday You are applying for a job with a franchisee of the Dairy Queen system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.