SMB Account Manager in Haciendas del Canada, Nuevo León at Jobgether

• Manage and grow your client portfolio: Serve as the primary point of contact and trusted advisor for a portfolio of SMB accounts, taking ownership of client retention, satisfaction, revenue growth, and long-term success.
• Conduct consultative discovery: Lead insightful client conversations to understand business objectives, identify operational challenges, assess account health, and uncover needs that may not yet have been articulated.
• Develop strategic account plans: Build and execute proactive account strategies aligned with clients' business goals, defining priorities, next steps, timelines, and measurable expansion targets.
• Drive cross-selling and upselling: Expand existing relationships across specialized talent solutions, global hiring and payroll services, and AI-enabled, technology-powered offerings, positioning the partner as a strategic business resource rather than a transactional service provider.
• Own the expansion sales cycle: Identify, qualify, develop, negotiate, and close opportunities across new departments, projects, and service lines. Engage internal subject-matter experts when specialized knowledge or solution scoping is required.
• Maintain accurate sales forecasts: Keep pipeline data, opportunity stages, account plans, and revenue forecasts current and accurate in Salesforce (SFDC), ensuring disciplined execution and reliable reporting.
• Identify opportunities proactively: Use account activity, platform data, client engagement signals, and structured outreach campaigns to anticipate emerging needs and educate clients on relevant solutions.
• Deliver an exceptional client experience: Stay closely involved throughout active engagements, from kickoff to completion, partnering with Talent Operations and Delivery teams to address concerns, maintain momentum, and protect client relationships.
• Resolve client issues effectively: Act as the first point of contact for client concerns, resolve issues directly where possible, and escalate more complex situations to the appropriate client experience or specialist teams.
• Coordinate cross-functional resources: Collaborate with Talent Operations, Delivery, global hiring and payroll specialists, and other internal experts to ensure clients receive timely support and effective solutions.
• Continuously improve performance: Review sales calls, seek feedback, analyze lost or stalled expansion opportunities, and refine account management practices to improve conversion, retention, and revenue outcomes.
• Contribute to team development: Share insights, successful approaches, and best practices with colleagues, support new team members, and contribute to a culture of accountability, collaboration, and continuous learning.
• Deliver measurable growth: Consistently meet or exceed revenue and expansion targets, build a qualified opportunity pipeline, and demonstrate sustained net revenue growth across your portfolio.

• Bachelor's degree required.
• At least 3 years of experience in B2B sales or account management, with a demonstrated track record of meeting or exceeding revenue targets.
• At least 1 year of experience in software consulting, technology sales, or a related technology-focused commercial role, with an understanding of the software project lifecycle.
• Proven ability to retain and grow existing client accounts by identifying new business opportunities, engaging additional decision-makers, and connecting customer needs with relevant solutions.
• Experience managing multiple client accounts simultaneously while maintaining consistent engagement, prioritizing opportunities, and coordinating activities across internal teams.
• Strong consultative selling skills, including the ability to ask insightful questions, uncover underlying business challenges, and translate client objectives into practical recommendations and clearly defined project scopes.
• Demonstrated business acumen, with the ability to discuss growth, hiring, costs, and business risks with founders, executives, and business owners.
• Experience using CRM platforms to manage account information, maintain pipeline accuracy, track opportunities, and produce reliable sales forecasts.
• Excellent written and verbal communication skills, with the ability to build trust, present recommendations clearly, and manage client conversations through virtual communication tools such as Zoom and Slack.
• Strong organizational and time management skills, with the ability to manage competing deadlines and perform effectively in a fast-paced, rapidly evolving business environment.
• A proactive, client-focused mindset, with a strong sense of ownership, accountability, and commitment to delivering measurable customer outcomes.
• A competitive, results-oriented attitude, with the motivation to exceed targets, continuously improve performance, and take responsibility for both successes and setbacks.
• A collaborative approach to working with internal specialists and client stakeholders, combined with the confidence to challenge assumptions respectfully when a different solution would better serve the client's objectives.
• A continuous learning mindset, including a willingness to review personal performance, incorporate feedback, and share lessons with colleagues.

Preferred qualifications:

• Familiarity with established sales methodologies such as MEDDPICC, Challenger, SPIN, Sandler, or similar consultative selling frameworks.
• Experience selling multiple products or service lines within the same client account.
• Knowledge of global hiring, Employer of Record (EOR) services, international workforce solutions, or payroll operations.
• Familiarity with modern sales technologies, including AI-assisted research, call analysis, sales engagement platforms, and CRM automation.
• Experience developing account strategies that expand relationships beyond individual transactions into broader, long-term business partnerships.

• Remote work flexibility: Work remotely from Canada as part of a globally distributed team.
• Performance-driven career growth: Build consultative sales expertise while taking ownership of client relationships, revenue expansion, and account strategy.
• Professional development: Access opportunities to strengthen sales methodology, account planning, business consulting, and technology industry knowledge.
• Exposure to innovative solutions: Develop expertise across specialized talent services, global hiring and payroll solutions, and AI-powered business offerings.
• Collaborative international environment: Work with colleagues and specialists across multiple functions and geographies.
• High-impact responsibilities: Take ownership of a valuable client portfolio and directly influence customer satisfaction, retention, and revenue growth.
• Career progression: Demonstrate your readiness for more senior partnership and account leadership responsibilities through consistent performance and portfolio expansion.
• Learning and feedback culture: Benefit from performance reviews, call coaching, peer collaboration, and opportunities to share best practices.
• Compensation: Salary and any performance-based compensation details were not specified in the original posting and should be confirmed during the recruitment process.
• Work authorization: This is a remote position; visa sponsorship or immigration assistance is not provided.