Medical Assistant - Full-Time in Knoxville, Tennessee at Conservative Care Occupational Health

About Us:
At Conservative Care Occupational Health (CCOH), we provide comprehensive occupational medicine and urgent-care services designed to keep employees healthy, safe, and work-ready. Our team takes pride in delivering exceptional, compassionate care with professionalism and efficiency.

We’re looking for a Medical Assistant who will play a vital role in providing a welcoming, organized, and patient-focused experience for everyone who walks through our doors, as well as will need to have Medical Assisting experience/certifications to work in the back of house.

Position Summary

As a Medical Assistant, you will play an essential role in supporting both the clinical and administrative operations of our occupational health clinic. This position involves a combination of front-office responsibilities and hands-on patient care, ensuring a positive patient experience and efficient clinic operations.

Responsibilities include patient check-in and check-out, scheduling, insurance verification, payment collection, obtaining vital signs, performing biometric testing, collecting specimens, and assisting healthcare providers with clinical procedures.

The ideal candidate will possess strong communication, organizational, and multitasking skills, work well in a team-oriented environment, and maintain a positive, professional attitude. Candidates must be comfortable performing both administrative and clinical duties and be available to participate in a rotating on-call schedule. Previous X-ray experience is a plus.

What You'll Do

Front Office & Administrative Responsibilities

• Greet patients and visitors warmly and professionally, ensuring a positive first impression.
• Manage patient check-in and check-out processes, including scheduling appointments, verifying demographics and insurance information, and updating patient records.
• Answer and route phone calls, respond to inquiries, and support front-desk communication.
• Collect co-payments, outstanding balances, and other payments accurately.
• Maintain a clean, organized reception area and ensure patient documentation is properly scanned and entered into the Electronic Health Record (EHR) system.
• Assist with administrative duties, including filing, faxing, data entry, and general office support.
• Coordinate with medical staff to maintain efficient patient flow and communication.

Clinical & Patient Care Responsibilities

• Obtain and accurately document patient vital signs, including blood pressure, pulse, temperature, height, and weight.
• Conduct patient interviews to obtain medical histories, document symptoms, and gather relevant health information.
• Perform biometric screenings and testing procedures in accordance with clinic protocols.
• Perform specimen collections and testing procedures, including venipuncture, urine drug screenings, and other occupational health-related collections.
• Prepare examination rooms, maintain medical supplies, and ensure clinical areas are clean, stocked, and ready for patient care.
• Assist healthcare providers with examinations, procedures, and other clinical needs as directed.
• Accurately document clinical information, test results, and patient encounters in the EHR system.
• Follow established safety, infection control, and specimen-handling procedures.
• Assist with additional clinical and office responsibilities as assigned by the supervisor.

General Expectations

• Maintain patient confidentiality and comply with HIPAA regulations and clinic policies.
• Demonstrate strong multitasking abilities and effectively prioritize responsibilities in a fast-paced clinical environment.
• Work collaboratively with providers, clinical staff, and administrative team members to ensure quality patient care.
• Maintain a positive, professional attitude and provide excellent customer service.
• Demonstrate flexibility and a willingness to cross-train in various clinical and administrative responsibilities.
• Participate in a rotating on-call schedule as required.

Our Knoxville and Clinton clinics operate Monday through Friday, 8:00 AM – 5:00 PM with no weekend or holiday hours.
This position is full-time, 40 hours per week. This position will be expected to travel between the two clinics.

• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• No weekend or evening shifts — maintain work/life balance.
• Opportunities for growth and advancement within the company.
• Supportive team culture and professional development resources.

Minimum Qualifications:

• High school diploma or equivalent required.
• Active Medical Assistant certification/degree (CMAA, CMA, RMA)
• Strong verbal and written communication skills; able to interact professionally with patients, providers and team members.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel) and comfortable learning EHR software.
• Ability to handle sensitive and confidential information with discretion.
• Professional appearance and demeanor, and a customer-service mindset.

Preferred Qualifications:

• 2+ year of front-desk, receptionist or medical office experience.
• 1+ year of medical assistant experience.
• Familiarity with electronic health record systems and basic medical/insurance terminology.
• Bilingual
• Previous experience in a clinic or healthcare environment where scheduling, insurance verification and patient registration were key functions.

If you’re organized, people-focused, and ready to make a meaningful impact in a growing healthcare organization, we’d love to hear from you. Apply today and become part of a team that truly values care — for our patients, our partners, and each other.