Wyndham Garden Baronne Plaza Housekeeping Supervisor in New Orleans, Louisiana at Delta Proficient

Wyndham Garden Baronne Plaza is seeking a Housekeeping Supervisor

JOB SUMMARY

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

QUALIFICATION STANDARDS

Education & Experience:

High School diploma or equivalent required.Two to three years of progressive experience in a hotel or related field preferred.College course work in related field helpful.Previous supervisory responsibility preferred.

Physical Requirements:

Flexible and long hours sometimes required.Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.

Mental Requirements:

Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high-pressure situations.Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.Must maintain composure and objectivity under pressure.Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary. adjust or modify to meet the constraints of the particular need.Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.Must be able to work and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

Essential:

Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.Maintain a warm and friendly demeanor at all times.Ensure employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front office, according to hotel standards.Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are cleaned and restocked.Ensure records of daily assignments are completed, signed off and returned into the Housekeeping Office on time.Maintain key control.Handle items for “Lost and Found” according to the standards.Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.Oversee the daily assignment of duties ensuring Room Attendants and House Attendants carry a work assignment.Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.

Marginal:

Report on progress of all out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager, according to standards.Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.Assist with training of Housekeeping staff.Ensure completion of cleaning projects on a biannual basis.Attend meetings/training as required by management.Perform other duties as requested by management.