Executive Assistant in Quezon City at SupportNinja
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Job Description
Work Set-up: Hybrid (either at the Sanctum, Quezon City or HideOut Clark Pampanga)
Equipment Provision: Equipment Provided
The Executive Assistant, Account Management, is responsible for supporting the operational coordination, administrative organization, and workflow management activities of the Account Management and commercial operations teams. This role supports meeting coordination, CRM administration, presentation preparation, reporting activities, action item tracking, and cross-functional scheduling to ensure commercial leaders remain organized, prepared, and operationally aligned. The role works closely with Account Management, Revenue Operations, Operations, and Service Delivery teams to maintain consistent communication workflows, documentation standards, and meeting readiness across customer-facing activities.
- Coordinate internal and customer-facing meetings, including scheduling, agendapreparation, logistics coordination, pre-read distribution, and post-meeting follow-up activities
- Support recurring meeting cadences, including Weekly Business Reviews (WBRs), Quarterly Business Reviews (QBRs), operational reviews, and strategic customer meetings
- Prepare, update, and maintain presentation materials, meeting decks, summaries, and supporting documentation for internal and customer-facing discussions
- Document meeting notes, action items, follow-up activities, and key discussion outcomes within HubSpot or comparable CRM systems
- Track open action items, follow-ups, deliverables, and outstanding requests across multiple stakeholders and meetings
- Maintain CRM data accuracy, including account updates, activity logging, contact records, customer interactions, and reporting information
- Generate tracking reports and administrative summaries related to meeting cadence adherence, follow-up completion, and operational activities
- Coordinate schedules, calendar activities, and competing priorities across distributed teams and multiple time zones
- Support preparation, filing, organization, and version control of commercial documents, operational records, and customer-related materials
- Identify scheduling conflicts, approaching deadlines, operational gaps, and coordination risks while proactively communicating updates and solutions
- Coordinate with Operations, Service Delivery, Revenue Operations, and internal stakeholders to support customer meeting preparation and information gathering
- Identify opportunities to improve administrative workflows, operational efficiency, meeting coordination processes, and documentation standards
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications of an Executive Assistant, Account Management?
- Minimum of 2 years of experience in Executive Assistant, Administrative Support, Team Coordination, Operations Support, or related business support roles
- Experience supporting customer-facing teams, commercial operations teams, account management teams, or operational leadership functions
- Experience coordinating meetings, schedules, calendars, and follow-up activities across multiple stakeholders
- Strong organizational, prioritization, and time management skills within fast-paced operational environments
- Strong attention to detail with the ability to maintain accurate records, meeting documentation, CRM updates, and presentation materials
- Strong verbal and written communication skills, including preparation of meeting summaries, customer communications, and follow-up documentation
- Proficiency with HubSpot or comparable CRM platforms for documentation, activity tracking, and reporting
- Proficiency with PowerPoint, Google Slides, spreadsheets, and collaboration tools
- Ability to manage competing priorities, deadlines, and scheduling requirements across multiple time zones
- Ability to maintain confidentiality and handle commercially sensitive information professionally
- Ability to work extended periods at a computer and participate in virtual meetings as needed
- Ability to collaborate effectively with Account Management, Revenue Operations, Operations, Service Delivery, and cross-functional teams
- Experience supporting customer support, account management, revenue operations, SaaS, call center, CX, or outsourced services environments
- Experience supporting recurring customer review cadences, operational reviews, or commercial workflow processes
Ninja Perks and Benefits
- Full-time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space (for onsite employees)
- Free lunch provided daily (for onsite employees
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/EB9H1zarYiexAGDmGJRZL
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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