London - Care Coordinator in London, England at Special People

London - Care Coordinator

Location: London office based with some flexibility

Reports to: Operational Manager

Hours: Full-time, 37.5 hours per week (rota basis for emergency phone)

Contract: Permanent

Probation: 6-month probation period

Salary: 30,000 33,000 per annum, subject to qualification and experience

About Special People Ltd.

Special People Ltd. is a trusted provider of high-quality healthcare and social care services, working closely with local authorities, the NHS, and private clients. We provide person-centred support to children and adults with learning disabilities, additional needs, and complex health and social care needs.

We believe every person we support deserves a life full of choice, dignity, and opportunity and that the people who deliver that support deserve modern tools, clear systems, and meaningful work.

Job Purpose

The Care Coordinator is the human heart of each persons support journey. Individualised care plans for the children and adults we support, working closely with families, support workers, and external professionals.

This role uses our integrated care platform to handle scheduling, documentation, and routine administration freeing you to focus on what matters most: relationships, judgement, advocacy, and getting the details right for each individual.

Key Responsibilities

Personalised Care Planning

Develop, review, and adapt person-centred care plans for children and adults with complex needs.

Conduct regular reviews with the individual, their family, and their wider support network.

Translate clinical, educational, and therapeutic recommendations into practical day-to-day support.

Coordination and Oversight

Match support workers to individuals based on skills, personality, and continuity of care.

Oversee rotas, handovers, and transitions, ensuring consistency for each person.

Act as the main point of contact for families, escalating concerns promptly and sensitively.

Manage client care and support requests from start to finish, ensuring workers are allocated based on skills, availability, and client preferences.

Act quickly to resolve last-minute staffing changes or placement issues.

Quality, Safeguarding, and Compliance

Ensure all care delivery meets CQC standards and internal quality benchmarks.

Maintain accurate records and contribute to audits, inspections, and continuous improvement.

Uphold safeguarding responsibilities for both children and adults at risk.

Promote dignity, choice, and the rights of the individuals we support.

Collaboration & Service Improvement

Liaise with social workers, health professionals, schools, day services, and commissioners.

Work closely with the wider team to share learning and develop best practice.

Collaborate with colleagues and management on new initiatives, service improvements, and business development projects.

Work towards agreed monthly and quarterly goals, with performance incentives in place.

Person Specification

Essential

Demonstrable experience coordinating care or support for people with disabilities, additional needs, or complex health conditions (children, adults, or both).

Strong understanding of person-centred practice and the principles of choice, dignity, and inclusion.

Excellent communication and relationship-building skills, with the confidence to advocate for individuals and have difficult conversations with families and professionals.

Strong organisational and multitasking abilities; able to remain calm and solution-focused under pressure.

Sound judgement and the ability to make decisions under pressure.

Comfortable using digital tools.

Knowledge of safeguarding requirements for children and adults at risk.

Right to work in the UK and willingness to undergo an enhanced DBS check.

Desirable

Relevant qualification in health, social care, nursing, social work, or a related field (e.g., NVQ Level 3+, Diploma in Health and Social Care).

Previous experience in placement coordination, recruitment, or healthcare staffing.

Experience working within CQC-regulated services.

Familiarity with care planning software, electronic records, or AI-assisted tools.

Driving licence and access to a vehicle.

What We Offer

A role where technology takes the admin burden off your plate so you can do the work that matters.

Salary of 30,000 33,000 per annum, subject to qualification and experience.

Auto-enrolment pension scheme.

All reasonable out-of-pocket expenses, plus mileage at 45p per mile.

Equipment provided: laptop, mobile phone, and tablet.

Bright HR discounts and employee wellbeing support.

Training and development opportunities.

A team that genuinely values person-centred care.