Regional Human Resource Officer AFRICA in Dakar, Dakar at Mercy Corps

Location:AnycountryinWest&CentralAfrica where Mercy Corpsoperates(preferablySenegalor Niger)

Position Status:Regular, Full time(Nationalcontract)

Salary Level:Local Salary Scale

Risk Level:xLevel 3Level 2Level 1

Level 1: Likely to have no contact with participants or sensitive data.

Level 2: Some contact with participants; unplanned non-direct contact with children.

Level 3: Frequent contact with participants, direct contact with children,access to sensitive data, and/orhigh levelof accountability.

ABOUT MERCY CORPS:

Mercy Corps is a leading global organization powered by the belief that a better world is possible.In disaster, in hardship, in more than30 countries around the world, we partner to put bold solutionsinto action helping people triumph over adversity and build stronger communities from within.Now, and for the future.

PROGRAM/ DEPARTMENT SUMMARY:

The People Team ensures that Mercy Corps attracts, develops, andretainsthe best global talent who will enable it to be a world-class,cutting edge, humanitarian organization, creating transformational change in the world. Our aim is to drive strategic thinking and planning at all levels of the organization; create a talent management framework that supports team members achieve their highest potential and drive people practice that promote the organizational culture. To achieve this, we align conversations on developing team members and leaders; enhance team member experience with HR services, keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment

Africa region is made up of the East & Southern Africa(ESA)and West & Central Africa(WCA).

GENERAL POSITION SUMMARY:

TheRegional HR Officer Africaplays a pivotal role in strengthening Mercy Corps Peoplefunction across the Africa region. Serving as a highly mobile and adaptable HR resource.The position holder ensures continuity, quality, and compliance with HR service delivery in diverse and often complex operating environments. S/he providesreinforcement to country HR teams, support leadership in addressing operational HR challenges thatimpactteam member experience, organizational effectiveness, and risk management.

Operating across Africa, in particular West and Central Africa (WCA), theRegional HR Officer Africabrings practicalexpertise, strong problem-solving skills, and contextual awareness to help country offices navigate HR operational gaps, talent needs, compliance requirements, and change processes. The postholder contributes to building resilient HR systems, uplifting HR capacity, and improving the consistency and quality of HR practices, especially in offices facing staffing shortages, restructures, scale-ups, or crisis response.

This position collaborates with Regional HRBPs and theCentersof Expertise (COEs);Talent Management & Acquisition, Compensation & Benefits,People System and Analytics Team (PSAT),Emergency Response and Employee Relationsto ensure the people needs of Mercy Corps team members align with and are accounted for within the organizations strategic initiatives.

• Coordinate and support end-to-end employee lifecycle processes, including onboarding, contract changes, mobility, and offboarding, ensuring compliance with internal policies and local regulations.

• Work under the supervision of theRegional HR Director, supporting in addressing inquiries and questions from country program HR teams.

• Monitor and track Expat movements in the region in collaboration withRegionalSecurity Teamand country leadership team.

• Contribute to agency level after action reviews to help promote organizational learning.

• Ensureaccurateandtimelymaintenance of HR systems and records to support data integrity and reporting.

• Analyze HR trends and recurring issues to inform process improvements and strengthen service delivery across the region.

• Facilitate HR data tracking, reporting, and analysis to inform regional decision-making.

• Contribute to the effective delivery of HR processes by executing assigned operational tasks ina timely,accurate, and compliant manner.

• Facilitate the rollout and adoption of global and regional HR initiatives, systems, and tools by translating guidance into practical implementation steps, troubleshooting challenges, and documenting insights and lessons learned for Regional HR and Senior HRBP follow-up.

• Strengthen and standardize HR systems byestablishingor improving workflows, SOPs, onboarding and exit routines, HR calendars, documentation practices, and personnel filing systems to ensure accuracy, consistency, and audit readiness.

• Strengthen duty-of-care practicesby advising country teams on essential HR processes linked to wellbeing, safe working arrangements,and manager responsibilities during crises or high-stress periods.

• HR Systems & HCM Data Integrity Support

• Support country HR teamsinmaintaininghigh-quality,accurate, and complete HR data in HCM byvalidatingrecords,identifyinggaps, and guiding data corrections.
• Act as a liaison for routine system questions between field HR, RegionalHRand PSAT.
• Conduct periodic data quality checks and guide teams on corrective steps.
• Support system rollouts, updates, and HCM training initiatives.
• Support country HR teams on proper use of HCM workflows, documentation requirements and data accuracy expectations.

Living Conditions/ Environmental Conditions

The position ishome-based / local officeinWest and CentralAfrican country,where Mercy Corps is registered/operates. Occasional travel, which may include travel to insecure locations where freedom of movement islimitedand areas where amenities are limited may berequired.

Fostering a diverse and open workplace is an important part ofMercyCorps vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Ongoing Learning

In support of our belief that learning organizations are more effective,efficientand relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivatedto do their best work. We recognize that building a strong and effective team is an ongoing process, and weremaincommitted to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals wecome into contact withthrough our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principlesregardingprevention of sexual exploitation and abuse laid out by the UN Secretary General and IASCand have signed on to theInteragency Misconduct Disclosure Scheme.. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by orofour team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect locallawsand customs, and to adhere toMercy Corps Code of Conduct Policiesand values at all times. Team membersare required tocomplete mandatory Code of ConducteLearningcourses upon hire and on an annual basis.

As an applicant, if youwitnessor experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline(integrityhotline@mercycorps.org).