Parts Department Manager in Lafayette, Louisiana at CTP-Lafayette

JOB DESCRIPTION

Parts Department Manager

Consolidated Truck Parts & Service specializes in bumper-to-bumper light, medium and heavy-duty

truck and equipment repair. We provide Service Done Right to get our clients back on the road and

making money as soon as possible. We exist to improve the lives of everyone with whom we come in

contact by living out our core values.

COMPANY CORE VALUES

Core values are our most deeply held beliefs. These beliefs drive all our decisions, and our

decisions drive our results. They are a huge part of who we are. As an employee, they must also be

a huge part of who you are.

• Do the Right Thing: No amount of money is worth betraying a trust. We do what is hard simply

because it is right.

• Relentless Drive: We do not stop until we achieve our goals.

• Customer Focused: We are prepared to take excellent care of our internal and external

customers.

• Win As A Team: We collaborate, partner and each do our part. We help each other.

POSITION GENERAL SUMMARY

Primary responsibilities include:

• Lead, manage, and hold accountable Parts Department employees to excel in their job duties.

The Parts Department Manager reports directly to the General Manager. The direct reports of the

Parts Department Manager are:

• Parts Representative – Back Counter

• Parts Representative – Front Counter

• Inventory Manager

• Parts Runner

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Do The Right Thing

• Follow the Customer Communication Process to ensure excellent service to our customers.

• Consistently promote a mindset that is focused on Safety and Quality that includes a monthly

safety meeting and regular walk around inspections.

• Measure all metrics and activity daily and address any lack of performance or metric immediately

and clearly as to not let small problems grow into big problems.

• Plan, control, communicate and implement procedures and processes for the overall efficient

operations of the business.

• Close all purchase orders timely and accurately according to policy.

Relentless Drive

• Invest your time and attention in growing your knowledge and skills to perform your job better

by keeping up to date on current industry trends, and technology improvements through personal

research, attending training classes, and requesting training programs.

• Promote continuing education, outreach, and training for your staff to stay in the know of what

is happening in this industry.

• Consistently bringing new ideas on ways we can be a better place for our employees.

• Growing your people in the form of recruiting, sourcing, training, and coaching, creating high

employee engagement and

coaching conversations resulting in behavior improvement, and consistent 1 on 1 conversations.

Customer Focused

• Always finding, practicing, and perfecting better ways to interact with our customers to drive

trust, loyalty, and profit.

• Consistently bringing new ideas on ways we can be a better place for our customers.

• Ensure your entire team is doing the little things right in delivering service you are proud of

to our customers, vendors and employees.

• Ensure that everyone takes pride in keeping their work areas and inventory room clean and

organized because it is safer, exhibits and air of quality and professionalism to our customers and

most of all, it is who we are. We are a people who take pride in our facility.

Win As A Team

• Integrate all the different roles and functions in the Department through problem solving and

clearing obstacles to ensure that operational excellence and results are achieved daily. Leading

everyone to embrace and live out our core values by working and winning as a team.

• Help resolve any inventory/parts issues or customer issues.

• Ensure all employees have the tools and training they need to do their job effectively. If they

do not, clear barriers and problem solve to make sure they do.

• Assist employees as needed and fill the role of any department employee who is absent.

• Special duties as assigned by direct supervisor.

PERFORMANCE STANDARDS

• Ensure all employees’ metrics are met on a consistent basis.

• Department adheres to Customer Communication Process.

REQUIREMENTS AND QUALIFICATIONS

• Minimum 10 years experience in medium/heavy duty parts industry preferred.

• Excellent oral and written communication skills

• Visionary Leader who inspires and mobilizes subordinates to perform well and fulfill the company

vision

• Mature judgement

• Self-motivated; measures self against standards of excellence; takes calculated risks to

accomplish goals

• Excellent planning and organizing skills

• Professional demeanor

• Adapts well to change

• Reliable

• Exercises initiative in self-development, employee development and company growth

• Innovative

• Proficient in Microsoft Office Suite including Outlook, Excel, Word, PowerPoint, Office

Teams

• High school diploma or GED required.

• Leadership experience or abilities.

• Experience in hiring, firing, employee performance improvement strategy, facilitating meetings

and conducting group training

• Valid Driver’s License

• Physical BFOQs

o Sitting, standing, and walking including ascending and descending stairs

o Ability to safely lift up to 50 pounds