Front Desk Agent in Cranberry Township, Pennsylvania at StepStone Hospitality Inc.
NewJob Function: Admin/Clerical/Secretarial
StepStone Hospitality Inc.
Cranberry Township, Pennsylvania, 16066, United States
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Job Description
Description:
- · Register and assign rooms to guests.
- · Issue room key and escort instructions to Guest Service Agent or directly to guest.
- · Sort, and track incoming mail and messages.
- · Transmit and receive messages using all communication avenues.
- · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- · Keep record of room availability and rate.
- · Compute bill, collect payment, and make change for guests.
- · Make, confirm, and cancel reservations via all communication avenues.
- · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- · Make reservation, transportation, or entertainment reservations for guest.
- · Deposit guest valuables in hotel safe deposit box.
- · Ability to accurately use various office software.
- · Have a full working knowledge and expertise of each shift including night audit.
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- dependable
- Flexible schedule; able to work weekdays, weekends and holidays
- Able to stand for a long period of time
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Job Location
Cranberry Township, Pennsylvania, 16066, United States
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