Practice Manager in Ferndale, Michigan at EPIC Health System LLC

Location: Ferndale, MI (On-Site)
Job Type: Full-Time

At EPIC Health, we believe exceptional patient care begins with exceptional operations. We're looking for an experienced Practice Manager who thinks beyond the daily schedule and takes ownership of the overall health of the clinic.

This is more than a traditional office manager role. We're looking for a leader who can drive operational excellence, coach and develop teams, improve workflows, solve problems before they become barriers, and create an outstanding patient and employee experience. The ideal candidate thinks like a business leader—balancing patient care, financial performance, quality, staffing, and growth while building a culture of accountability and continuous improvement.

• Lead the day-to-day operations of a busy primary care practice.
• Ensure efficient patient flow, provider productivity, and operational consistency.
• Monitor key performance indicators (KPIs) and implement action plans to improve performance.
• Identify operational bottlenecks and implement sustainable process improvements.
• Ensure clinic readiness, staffing, supplies, equipment, and workflows support high-quality patient care.
• Drive accountability for operational excellence, patient satisfaction, and financial performance.

• Recruit, interview, onboard, coach, and retain high-performing clinical and administrative staff.
• Conduct regular performance reviews, coaching sessions, and development planning.
• Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
• Mentor supervisors, leads, and future leaders within the clinic.
• Manage staffing schedules, attendance, productivity, and performance expectations.

• Champion an exceptional patient experience throughout every stage of the visit.
• Resolve patient concerns quickly and professionally.
• Monitor patient satisfaction trends and implement improvements.
• Promote a welcoming, service-focused culture throughout the practice.

• Manage clinic financial operations, including daily balancing, banking, expense control, and operational budgets.
• Monitor productivity, scheduling efficiency, provider utilization, and reimbursement opportunities.
• Support practice growth through capacity planning, schedule optimization, and patient access initiatives.
• Drive achievement of clinic performance goals related to quality, volume, revenue, and profitability.

• Ensure compliance with HIPAA, OSHA, CLIA, and organizational policies.
• Maintain survey readiness and support regulatory audits.
• Monitor documentation quality, safety standards, and operational compliance.
• Address operational issues proactively before they impact patient care.

• Identify opportunities to improve workflows, reduce waste, and increase efficiency.
• Lead implementation of new operational initiatives and process improvements.
• Collaborate with corporate departments on technology rollouts, workflow enhancements, and organizational projects.
• Utilize data and reporting to make informed operational decisions.

• Partner closely with providers, Business Administrators, Operations leadership, Clinical leadership, Revenue Cycle, Human Resources, and other shared services.
• Build strong relationships that support clinic success.
• Serve as the operational leader responsible for the overall success of the practice.

• 3+ years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
• Demonstrated success leading clinical and administrative teams.
• Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
• Strong understanding of operational metrics, provider productivity, and workflow optimization.
• Experience implementing process improvements and driving operational change.
• Excellent leadership, coaching, conflict resolution, and decision-making skills.
• Strong communication, organizational, and problem-solving abilities.
• Proficiency with Electronic Health Records (EHRs) and Microsoft Office.

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Experience with Athenahealth EHR.
• Experience leading high-volume, multi-provider practices.
• Lean, Six Sigma, or Continuous Improvement experience is a plus.

• Operational leadership
• Team development and coaching
• Strategic thinking
• Financial and business acumen
• Performance management
• Process improvement
• Change management
• Patient experience leadership
• Data-driven decision making
• Cross-functional collaboration
• Problem solving and critical thinking
• Strong organizational and communication skills

• Lead a high-impact clinic serving the Metro Detroit community.
• Join a growing healthcare organization focused on innovation and operational excellence.
• Work alongside collaborative clinical and operational leaders.
• Help shape the future of patient-centered care while developing high-performing teams.
• Opportunities for career growth and leadership advancement.

• Competitive salary
• Comprehensive Medical, Dental, and Vision benefits
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• Professional development and leadership training
• Employee Assistance Program (EAP)
• Supportive, collaborative, and mission-driven culture

If you're an operational leader who enjoys building strong teams, improving performance, and creating exceptional patient experiences, we'd love to hear from you.

Apply today and help shape the future of healthcare at EPIC Health.

Visit www.epichs.org to learn more.

Background checks are required for this role.