Network Engineer I in Atlanta, Utah at InComm

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

• Monitor enterprise network and infrastructure systems using approved monitoring tools.
• Identify, investigate, and respond to network alerts and events.
• Perform first-level troubleshooting of network and connectivity issues.
• Create, update, and maintain incident tickets throughout the incident lifecycle.
• Escalate complex issues to senior engineering teams following established procedures.
• Maintain accurate operational documentation, runbooks, and knowledge base articles.
• Communicate effectively with internal teams, customers, and vendors during incidents.
• Participate in shift handoffs and operational reviews.
• Support continuous improvement efforts within the NOC.
• Perform other duties as assigned.

Schedule

• Sunday through Thursday
• 10:00 PM ET to 7:00 AM ET
• Shift differential applicable

Required Qualifications

• 0-3 years of experience in a NOC, Help Desk, IT Operations, Technical Support, or related technical role.
• Associate's or Bachelor's degree in Information Technology, Computer Science, CIS, MIS, or equivalent practical experience.
• Basic understanding of:
  1. TCP/IP
  2. DNS
  3. DHCP
  4. Routing and Switching Fundamentals
  5. VLANs
  6. VPN Concepts
• Strong troubleshooting and analytical skills.
• Strong written and verbal communication skills.
• Ability to work effectively in a fast-paced operational environment.
• Ability to work the assigned overnight schedule.
• Must be available for the 10:00 PM ET to 7:00 AM ET Sunday - Thursday shift.

Preferred Qualifications

• CompTIA Network+, CCNA, or equivalent networking education/certification.
• Experience working with ticketing and incident management systems.
• Exposure to Cisco networking technologies.
• Exposure to network monitoring platforms and diagnostic tools.
• Basic understanding of firewalls, routing, switching, load balancing, or wireless networking technologies.
• Familiarity with ITIL or IT service management concepts.

Key Skills

• Network Monitoring
• Incident Management
• Alert Triage
• TCP/IP Fundamentals
• DNS & DHCP Troubleshooting
• Routing & Switching Fundamentals
• Documentation & Runbooks
• Problem Solving
• Communication
• Team Collaboration
• Customer Service
• Continuous Learning

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

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